Appointment Scheduler - Medical Office Coordinator

Summary: This role involves obtaining and verifying demographic, clinical, financial, and insurance information to facilitate appointment scheduling for patient tests and procedures. The scheduler pre-registers patients and ensures financial clearance by validating medical necessity for Medicare and non-Medicare cases. Additionally, the position requires processing signed physician orders to maintain accurate clinical documentation for care delivery. Key Responsibilities: Schedule outpatient appointments for various modalities, excluding biopsy and special procedures, coordinating resources such as equipment, staff, and rooms. Manage add-on and same-day appointments, ensuring proper sequencing to minimize patient delays when multiple tests are required. Perform insurance eligibility and benefit verification through electronic data interchange, web access, and direct payer communication, documenting results accurately. Pre-register patients for upcoming visits and provide appointment reminders, including preparation instructions and financial responsibility information. Collect patient liabilities such as co-payments, co-insurances, deductibles, deposits, and outstanding balances during pre-registration. Educate patients, families, and physician offices about scheduling procedures and necessary preparations for diagnostic testing. Confirm appointments with referring offices and reconcile daily charge reports, addressing any discrepancies. Education: High school diploma or equivalent required. College coursework in Business, Health Care Administration, or Computer Technology is preferred. Medical terminology knowledge is required within the first year of employment. Experience: One to two years of insurance or clerical experience in a hospital or medical office setting is preferred. Skills and Abilities: Must pass pre-employment and post-training testing. Strong knowledge of insurance processes and payment collection is essential. Proficiency with Microsoft software and excellent verbal and written communication skills are required. The ability to handle complex situations and stress with professionalism is important. Flexibility to work department hours and rotate shifts as needed is expected. Physical Requirements: Ability to communicate effectively, see, and hear to collect information. Dexterity to operate office equipment. Work environment is office-based, well-lit, temperature controlled, and low to moderate noise level. Frequent use of computer and telephone. Ability to lift or move items up to 50 pounds occasionally. This position serves a diverse regional population in the Southeastern United States, supporting a multi-hospital health system dedicated to patient-centered care and excellence.

Created: 2026-03-04