Crisis Management Resources Counselor - Enrollment ...

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment. Location Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209. Job Summary Changing Obstacles by Motivating Positive Accountability for Student Success (COMPASS) COMPASS is a multi-dimensional program designed to support a holistic college experience for students with extenuating circumstances, particularly students phasing out of foster care, students experiencing financial or housing insecurity, or students in the State's custody. The program coordinates resources, training, and support throughout the student's entire four-year journey. Using the framework of the Seven Dimensions of Wellness, the program acknowledges the importance of mentorship; social, mental, and physical health support; financial assistance; leadership development; interpersonal, social, communication, and relationship skills; academic assistance; and stable housing, all of which contribute to the success of every student. The COMPASS Crisis Management/Resource Counselor is responsible for promoting a positive and successful learning experience for COMPASS students to increase student retention, success, and completion. This position works closely with identified students in the COMPASS program to encourage positive relationships, productive behaviors and choices, and successful outcomes. The Crisis Management/Resource Counselor is expected to maintain a strong, supportive alliance with students as they navigate academics, utilize resources, work with social services, and develop coping skills needed for success in the COMPASS program. The Crisis Management/Resource Counselor is under the direct supervision of the COMPASS Program Coordinator and assists the Coordinator in achieving the goals and objectives of the program. This position requires some evening, weekend, and extended hour work to meet the needs of the students. This position is grant-funded and is contingent upon the availability of external funding. Employment in this role is for a limited term and will be reviewed annually based on continued funding and program needs. Sponsorship is not available for this position. Responsibilities Serves as a point of contact for students regarding personal, academic, and career concern. Provides guidance on course registration, pacing, and degree selection for COMPASS students. Participates in orientation activities. Participates in academic advising meetings and registration events. Facilitates workshops on registration, classroom success, and other educational programming. Provides recommendations and assistance to faculty/staff, case managers, Independent Living Specialists, and other social service professionals working with COMPASS students. Participates in staff development workshops, conferences, seminars, and in-service training to remain current in advising, mentoring, and student success best practices. Advises and registers assigned student populations, ensuring accurate course registrations and advisement that promote shortened time to degree and overall student success. Participates in early alert, preregistration, and other intervention strategies to proactively support students as needed. Remains informed of university policies, processes, and activities to accurately connect students with appropriate resources and campus personnel. Stays updated on university programs, program course maps, and Board of Regents policies to ensure accurate advising and course registration. C ase Management / Crisis Intervention: Responds to Early Alerts for COMPASS students regarding disposition, well-being, and chronic absences. Facilitates workshops on conflict resolution, problem-solving, and mental health for COMPASS students. Works closely with students, faculty, and staff to assess student needs and create individualized success plans. Performs other duties as assigned. Required Qualifications Bachelor's degree in Psychology, Sociology, Education, Student development, Social work, Counseling or related field Is required. Two years of experience in Social Services and Academic advising. Or an equivalent combination of education and experience will be accepted. Preferred Qualifications Master's degree is preferred but can substitute for the required experience. Proposed Salary Compensation will be based on the candidate's education, experience, and qualifications. Required Documents to Attach Cover letter Resume List of three professional references with contact information Knowledge, Skills, & Abilities Knowledge: Must be student centered. Knowledge of and ability to develop and maintain positive professional relationships with appropriate referral resources for students. Knowledge of how to contribute to the positive culture of the unit and model professional relationships. Knowledge of professional and ethical guidelines in student services, counseling, and higher education. Abilities: Ability to work independently, demonstrate initiative, and adhere to deadlines. Ability to understand and follow appropriate initiative and adhere to guidelines. Ability to handle sensitive information with confidentiality, diplomacy, and tact. Ability to pay attention to detail and also remain oriented to the "big picture" Ability to work effectively both independently and as part of a team. Excellent interpersonal skills, including the ability to work with a variety of internal and external constituents such as faculty, staff, visitors, donors, and community members. Skills: Professional writing and communication skills. Proficiency in computer applications, including the full Microsoft Office Suite. Excellent organizational, management, and problem-solving skills. Contact Information For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at . For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at . Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University. Certain positions may also require the selected candidate to submit to or have: a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage a motor vehicle report for positions that require driving an Albany State University vehicle a successful pre-employment drug test Equal Employment Opportunity Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.

Created: 2026-03-04