ServiceNow Application Architect

Job Title:ServiceNow Application Architect Location: Ohio, columbus (hybrid) Roles/Responsibilities 1. Technical Management Client satisfaction on the technical dimensions of the Supplemental Services and ServiceNow application High-quality, on-time, on-budget delivery of steady-state technical functions, work products, and Technical Management. Manage the overall technical health of the enterprise ServiceNow instances, including Technical Debt Monitor technical performance and identify remediation steps, opportunities for improvement. Manage technical program risk, including definition, analysis, mitigation strategies and implementation. Contribute to architectural and technical perspective to optimization initiatives and technical roadmaps Architect, test, document, and promulgate new technical approaches to challenging technical problems. Define and oversee implementation of the steady-state processes for the technical team including work products, templates and libraries, follow standards, release criteria, and established release calendar. Drive steady-state technical teams to continuous improvement to processes and development. Submit management reports to steady-state contractor and ESM administration on the health of the overall technical application, performance, backlog, agency implementations, work products, and processes. Oversee all steady-state and IDA/project technical implementations and development for the enterprise ServiceNow program/project through architectural and development standards review(s). 1. ServiceNow Relationship Manage ServiceNow technical relationship; manage ServiceNow tickets on behalf of the state. Standards and Architecture Develop and update Enterprise ServiceNow Architectural Technical Development standards Best Practices Prepare, update, review, and ensure currency of Architecture Documentation. Review all proposed architectural change 1. Customizations Define and track customizations for the enterprise instances (anytime scripting involved, any table extensions, ACLs 1. Environments and Releases Oversees the technical environment definition / setup and code migration activities across releases including access and instance management. 1. People Collaborate with all members of the ESM Administration and Contractor Lead. Serves as the ambassador for the program. Escalates issues to the steady-state Project Manager, as needed.

Created: 2026-03-04