Ancillary Portal Claims Adjuster

Job Title: Ancillary Portal Claims Adjuster Department: Claims Administration Pay Grade: Choose Pay Grade Overtime Eligibility: Choose Status Date: November, 2025 Job Summary: The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based in Richardson, TX. The key function and purpose of this role is assisting contract holders with any needs and adjudicating Ancillary claims. Minimum Qualifications: Education High School Diploma or Equivalency required Experience 1-2 years of Claims processing experience, minimum 1 years of hands-on automotive repair and diagnosis experience. Licensure, Certification, and/or Registration Current or previous ASE Certification preferred Supervision Exercised ☒ Direct ☐ Indirect ☐ N/A Typical Positions Supervised N/A Primary Job Functions • Address customer inquiries and concerns promptly, ensuring a positive and supportive experience. • Provide exceptional customer service by communicating clearly and professionally with customers, agents, and dealers throughout the claims process. • Review and verify claim information to ensure the customer's complaint, diagnosis, and failed parts are accurately documented and justify the approved repair. • Confirm that all repair costs align with industry standards and company processes. • Evaluate repair details to determine whether services are covered under the terms of the customer's service contract. • Support team objectives by contributing to overall department goals and assisting colleagues as needed. • Process claims in full compliance with Smart AutoCare's established policies, procedures, and service standards. Periodic Job Functions • Participate in any projects, reports, documentation, tasks or objectives assigned Skills & Competencies Required • Parts and Labor Guide familiarity • Intermediate knowledge of Windows-based computer programs • Exceptional customer service and communication skills • Ability to read, analyze and interpret general business correspondence or technical procedures • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists • Spanish fluency/bilingual preferred Skill Requirements: (X = Required for job) ☐ Lift materials, supplies, etc. (up to 5 lbs.) ☒ Typing/keyboard ☐ Stand or walk ☒ Organize and prioritize information/tasks ☒ Utilize word processing software ☐ Utilize database software ☐ Utilize spreadsheet software ☐ Utilize other software - (describe) ☒ Operate office equipment fax, phone, etc. ☒ Operate a calculator ☒ Ability to communicate verbally ☒ Ability to prepare written communications ☐ Public speaking/group presentations ☒ Retrieve and compile information ☒ Verify data and information ☒ Maintain records/logs ☒ Reasoning and logic ☒ Analyze and interpret information ☒ Investigate, evaluate and recommend action ☒ Basic mathematical concepts (add, subtract, multiply, divide) ☐ Advanced mathematical concepts (fractions, decimals, rations, percentages, graphs) ☐ Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) ☐ Leadership and supervisory ☐ Operate a motor vehicle ☐ Other (describe) Physical Requirements: (X = Required for job) ☒ Sitting ☐ Carrying ☒ Standing ☐ Kneeling ☐ Walking ☐ Pushing/Pulling ☐ Lifting ☐ Bending/Stooping ☐ Climbing ☐ Reaching ☐ Crawling/Crouching ☐ Grasping ☐ Turning ☐ Repetitive Motions ☐ Color Recognition ☐ Depth Perception ☒ Reading ☒ Hearing ☐ Other (describe) ☐ Other (describe) Hazards: (X = Required for job) ☐ Proximity to moving mechanical parts ☐ Electrical current ☐ Toxic or caustic chemicals ☐ Housekeeping and/

Created: 2026-03-04