Loss Prevention & Risk Management Manager

Position Summary-Bilingual Spanish The Loss Prevention & Risk Management Manager is responsible for developing, implementing, and overseeing programs that minimize shrink, prevent theft and fraud, ensure workplace safety, and reduce operational risk across all supermarket locations. This role partners closely with store leadership, HR, operations, finance, and external agencies to protect company assets, employees, and customers while maintaining a safe and secure retail environment. Key Responsibilities Loss Prevention & Shrink Reduction Develop and execute strategies to reduce inventory shrink, internal theft, and external theft. Analyze shrink reports, inventory variances, and POS exception reports to identify trends and risk areas. Conduct store audits, investigations, and compliance reviews. Implement and monitor CCTV, EAS, and other asset protection systems. Partner with store management to create shrink action plans. Investigations & Compliance Lead investigations into internal theft, fraud, organized retail crime (ORC), and policy violations. Interview employees and witnesses; document findings and recommend corrective actions. Coordinate with law enforcement and legal counsel when necessary. Ensure compliance with company policies, labor laws, and local/state regulations. Maintain confidentiality and proper documentation of all investigations. Risk Management & Safety Develop and maintain safety programs to reduce workplace injuries and liability claims. Ensure compliance with OSHA and food safety regulations. Conduct safety audits and hazard assessments in stores and distribution centers. Lead incident response and root cause analysis for accidents and claims. Partner with insurance providers to manage claims and reduce loss exposure. Training & Development Train store leadership and associates on loss prevention policies and safety procedures. Promote awareness programs to reduce internal and external theft. Develop SOPs and best practices for cash handling, receiving, and inventory control. Support onboarding of store management teams with LP and risk protocols. Data Analysis & Reporting Track KPIs including shrink %, claims frequency, safety incidents, and audit results. Prepare monthly and quarterly reports for executive leadership. Recommend technology and process improvements based on risk data analysis. QualificationsEducation: Bachelor's degree in Criminal Justice, Business Administration, Risk Management, or related field preferred. Experience: 5+ years of progressive experience in retail loss prevention, asset protection, or risk management. Experience in grocery or high-volume retail environment strongly preferred. Proven experience conducting investigations and managing shrink reduction programs. Certifications (Preferred): LPC (Loss Prevention Certified) LPQ (Loss Prevention Qualified) CFI (Certified Forensic Interviewer) OSHA certification Skills & Competencies Strong investigative and interviewing skills Knowledge of retail operations and grocery shrink drivers Data analysis and reporting proficiency Excellent written and verbal communication Conflict resolution and decision-making ability High ethical standards and discretion Ability to travel between store locations Key Performance Indicators (KPIs) Reduction in shrink percentage year-over-year Decrease in safety incidents and workers' comp claims Audit compliance scores ORC case resolution rate Reduction in cash variance Work Environment Frequent travel to store locations Combination of office work and on-site store investigations May require evening/weekend availability for investigations

Created: 2026-03-04