Associate Director of Student Financial Services, ...

Job Description: Join the team at STCC and help to support students as they transform their lives by facilitating the process of financing their education! The Associate Director of Student Financial Services, Financial Aid is responsible for ensuring compliance with federal and state regulations, and overseeing the reporting function for Student Financial Services. The Associate Director collaborates with the Division of Student Affairs on student success initiatives centered around enrollment, retention, and completion. The Associate Director is responsible for financial aid reporting, verification of students' files, determining student Satisfactory Academic Progress (SAP) status, and ensuring that the team is providing high quality service. The Associate Director leads efforts to facilitate outreach, promotion and equitable distribution of financial support, scholarships, aid and resources to students. RESPONSIBILITIES: Counsels/advises students and families related to financial aid application procedures, available resources, eligibility guidelines, regulations, loans and special circumstances. Assists with preparation of reports, correspondence, and information required by the institution as well as federal, state, and third party agencies including external auditors. Performs file review and Return to Title IV (RT24) calculations on an individual student basis. Manage, lead and support financial aid counselors in the file review and verification process. Responsible for financial aid fund management, setting up packaging and ultimately packaging throughout the year, swapping out of funds, and knowing the eligibility of each fund. Runs reports and builds queries using reporting tools. Responsible for the knowledge and implementation of regulatory guidance and Federal Student Aid Handbook. Assists with State Financial Aid program distribution and reconciliation with the Massachusetts Office of Financial Assistance (OSFA) on programs such as MassGrant, MassGrant Plus, MassReconnect, MassEducate, etc. Serve as a liaison between Student Financial Services, other departments, students, families, faculty, schools, libraries, consultants, temporary/part time staff, community organizations, the public, outside agencies, and other individuals to coordinate activities. Interacts with various agencies/individuals and serves as an intermediary to help to resolve students' issues involving coordination of benefits and financial aid. Conducts workshops and disseminates financial aid information to prospective students, current students, families and the college community. Assist with supervision of assigned staff (i.e.- assist with recruitment, hiring, and training of new staff; instructs assigned staff in performance of duties according to established standards; prioritizes, assigns, reviews, and coordinates work; assists with complex or problem situations and provides direction; responds to employee issues and concerns; assists with interviewing and selecting new employees or work study participants). Collaborates on the review of SAP status and appeals processes, and determines SAP eligibility on an individual basis, on an as-needed basis. Represent STCC at various organizational meetings that require the Free Application for Federal Student Aid (FAFSA)/financial aid information. Contributes to a work environment that encourages and promotes diversity and inclusion. Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations. Participate in college, division, department meetings, events and training as recommended and approved by the supervisor. Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by supervisor Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position. Requirements: Bachelor's Degree and 5+ years of experience in the financial aid field is required. Knowledge of software systems used in the administration of state and federal financial aid programs (Ellucian Colleague preferred). Ability to work in a fast-paced and detail oriented environment. Demonstrated knowledge of federal Title IV regulations, state financial aid policies and programs; needs analysis, verification, awarding, Satisfactory Academic Progress and direct loan processing. Demonstrated leadership and management skills, and the ability for creative problem-solving strategies, team-building, process re-design and innovation. Demonstrated commitment to customer service. Ability to assist with producing, analyzing, interpreting, and presenting data to contribute to decision making regarding financial aid policy and procedures. Ability to work effectively with a diverse community college student population. EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position. Additional Information: Salary: $90,000-$95,000 Annually Benefits: Yes, Full Time Position Union: Non-Unit Professional (NUP) Grant Funded: No Closing Date: Open Until Filled All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa. INFORMATION AWARENESS SECURITY TRAINING: Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter. Application Instructions: All available positions are located at: which applicants must apply online by submitting a cover letter, resume and three (3) professional references. Cover letter must demonstrate how your education and experience qualifies you for this position. PRE-EMPLOYMENT DETAILS: STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment. POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY: Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at , the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. EQUAL OPPORTUNITY STATEMENT: STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation. URL:

Created: 2026-03-04