Food and Beverage Shift Manager

DescriptionSUMMARY: The F&B Shift Manager will supervise and coordinate the work performed directly related to their specific venue and supervises the activities of all subordinates; for the appearance, time keeping, high levels of service standards and guest satisfaction, and the on-the-job day-to-day training of the subordinate F&B positions within the venue ensuring that the operation of the venue and Team Member performance are in accordance with Casino Pauma policies and procedures. ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES: Responsible for the managing of all FOH operations Oversees the setup of dining room tables, chairs, and table tops (where applicable) Oversees general correspondence with clients / vendors or customers Establishes, maintains and updates files, databases, records and/or other documents Answer employee questions and provide guidance in the performance of their duties. Responsible for the maintaining and developing the venues P&P's Complete necessary paperwork for the shift. Assist servers, bussers, cashiers and all F&B operations when necessary Preserve excellent levels of internal and external customer service Ensures that all costs are minimized and within the limits set by the F&B Director Ensures smooth and efficient operations on a continual and consistent basis Ensures the highest possible standards of guest service and Team Member relations are maintained and carried out in a fair and equitable manner Ensures compliance with all health and safety standards/regulations. Responsible with the scheduling of all Team Members and ensuring correct staffing levels and adjustments are made in accordance with guests and business needs Monitors job performance of all venue associates and provides feedback to aid Team Members in developing and enhancing skills Provides input to the F&B Director concerning operational deficiencies and areas in need of improvement Responsible for the hiring, transfers, promotions, evaluations, corrective action and terminations Work with other management personnel to plan marketing, advertising, and any special F&B functions Investigate and resolve complaints concerning food and beverage quality and service Responsible for maintaining professional F&B image, including venue cleanliness, proper uniforms, and appearance standards Responsible for the upkeep and programming of the POS systems All other duties as assigned by F&B Director MINIMUM QUALIFICATIONS: Three (3) years manager experience in F&B, preferred in a casino or multi-outlet area. One (1) year of general supervisory experience or successful completion of a supervisory training program required. Strong leadership and managerial skills and ability to work in a multicultural environment Experience dealing with disgruntled guests and complaints on a day-day basis and having the skills and ability to turn dissatisfied guests into return guests ServSafe preferred Valid food handlers card and knowledge of HACCP principles required Working knowledge of computers, POS systems, Microsoft Outlook, Word, Excel and related printers and equipment F&B training experience is required Excellent communication skills and good command of the English language in spoken and written form EDUCATION: High School Diploma or GED (required), college degree preferred. LICENSE REQUIREMENTS: Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License. PHYSICAL/MENTAL REQUIREMENTS: (Constantly, Frequently, Occasionally) Constantly walking and standing Constant hearing, seeing and talking Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping Must be able to lift 40 pounds. WORKING CONDITIONS: Work is performed indoors in a climate-controlled environment Close spaces while working with others Excessive noise and smoke NATIVE AMERICAN PREFERENCE STATEMENT Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.

Created: 2026-03-04