SaaS Change Management Director

Job Type Full-time Description We are seeking an experienced change management leader to work with our internal teams and develop change management programs for our customers to help them more readily adapt to changes in technology and the pediatric industry. Essential Functions / Tasks / Duties / Responsibilities: Develop, implement, and maintain the corporate project plan and budget for a multi-year change management project, encompassing all phases: development, internal change management, and customer touchpoints. Establish and enforce rigorous project governance processes, including risk management, issue tracking, change control, and decision-making frameworks. Serve as the primary communication hub for the project, providing timely, clear, and accurate status updates, forecasts, and reports to executive leadership, internal stakeholders, and team members. Facilitate and lead regular steering committee meetings, executive reviews, and core team stand-ups. Manage the strategy and execution of customer roll-out and acceptance testing, coordinating pilots, beta programs, and phased deployment plans. Lead the Organizational Change Management (OCM) component, specifically focusing on internal employee adaptation to new technology, tools, and processes. Collect and analyze customer and user feedback throughout the migration process to inform continuous improvement. Partner with the Training team to translate changes into competence and confidence for internal staff and external customers Establish metrics and mechanisms for measuring project success, including customer adoption rates and internal process efficiency improvements. Monitor progress against milestones, budgets, and KPIs; prepare regular status reports for leadership. Requirements Required Qualifications Bachelor's degree in Business Administration, Project Management, or a related field. 7+ years of progressive experience in organizational change management, with at least 3 years managing large-scale, enterprise-level software modernization projects. 3+ years experience within the Healthcare IT or EHR/EMR industry is highly preferred. Experience with Organizational Change Management (OCM) principles and practices. Exceptional skills in stakeholder management, executive reporting, and cross-functional team leadership. Proven ability to manage risk, budget, and scope within a complex, multi-year project environment. PMP, PgMP, or equivalent certification is highly desirable. Work Environment / Physical demands/ Travel Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, and smartphones Minimal travel required for the position (0-10%) Core Values: Office Practicum seeks to hire individuals who are able and willing to embrace our company's performance based culture, as defined by our Core Values: We are Clinician First Pediatric Care is our Home We Deliver on our Commitments Our Success is Based on Results We Believe in the Power of Teams We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve. Benefits: Our team members enjoy a variety of benefits, including but not limited to: Medical, Prescription, Vision, and Dental Insurance Life Insurance 401(k) with company match Paid Time Off, Holidays, and Volunteer Hours Company Wellness Program Employee Assistance Program Short and Long Term Disability Insurance Pet Insurance Tuition Assistance Program Employee Recognition Program Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. Salary Description $140,000 - $150,000 per year

Created: 2026-03-04