Internal Medicine Lead - Veterinary Technician

Description Position at Central Texas Veterinary Specialty & Emergency Are you an experienced Veterinary Technician with an interest in expanding to a Lead Internal Medicine Technician? Are you excited to learn the skills and knowledge needed to aid Veterinarians in helping improve the lives of patients? CENTRAL TEXAS VETERINARY SPECIALTY & EMERGENCY HOSPITAL is looking for a Lead Veterinary Technician to join their Internal Medicine Department in Austin, TX. As a Lead Internal Medicine Technician, you will be responsible for providing outstanding patient care, and exceptional client service, while working with doctors and other hospital leadership to address patient care needs. We will empower you to utilize your skills and knowledge to the best of abilities and want you to thrive with us. We encourage continuing education and professional growth and offer opportunities for you to be a mentor to newer team members. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Assisting our Internist and other team members Providing support to other departments as needed Restraining animals safely using stress-free handling techniques Working collaboratively and positively with all coworkers Provide nursing care to hospitalized patients and medical care to outpatients Successfully use all in-house laboratory equipment to provide accurate results Be able to calculate drug dosages and reconstitute injectable drugs Giving medications via all prescribed routes: PO, SC, IM, IV Proficiency with venous catheterization May potentially be working with cytotoxic (chemotherapy) agents, including preparation, administration, and disposal Experience with anesthesia induction and monitoring for advanced surgical procedures, including use of anesthetic ventilator and paralytic drugs Effectively care for and communicate with clients Flexibility and the ability to adjust to a changing environment. Handle stress and pressure calmly, with poise and tact. Self-motivated, hard worker. Ability to multi-task, prioritize and delegate appropriately. Willingness and ability to learn new tasks quickly. Ability to receive constructive criticism and accept responsibility for actions. Reliable and dependable. Common sense, good judgment, and a sense of humor. QUALIFICATIONS: High School Diploma or equivalent required. Veterinary technician experience is required. Specialty department highly desired. Credentialed technician preferred. Basic medical math and computer skills, customer service, and communication skills are a must. Excellent customer care is a must. Experience with anesthesia is required. Experience with endoscopy is preferred but not required. Must be able to bend, stand, stoop, walk, and stand for an extended period of time. Must be able to lift up to forty (40) pounds. SCHEDULE: Three 12-hour shifts per week: Monday - Wednesday (7:00 am - 7:00 pm) Overtime may be required. POSITION RESPONSIBILITIES: Help resolve client complaints or concerns. Educate clients regarding policies where required. Actively direct/assist/counsel/manage shift leads, technicians, and tech assistants in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians. Provide leadership and support to the emergency care staff. Maintain and uphold hospital policy and protocol. Educate staff regarding policies where required. Ensure hospital SOPs and protocols are being followed Communicate well with Team Leads at other locations and departments Stay in touch to figure out what problems have arisen and how to correct them Actively involved in the training and supervision of the technical department to ensure that the standard of patient care and customer service is consistently practiced by all members of the department. Participate in the development and maintenance of emergency department procedures. Maintain any and all protocols set forth by the doctors and management. Ensure that employees are in compliance with regulations. Arrange the emergency department work schedule, ensuring that the staffing will be adequate to meet the needs of hospitalized patients and emergency appointments. Have 3 months scheduled out in advance to allow staff members to plan accordingly. Scheduling duties include vacation requests, holidays, sick time, and continuing education (Team Leads are responsible for finding replacement/coverage when needed). Oversee the interviewing and hiring of new technicians. Conduct employee performance evaluations and goal setting. Attend monthly team lead meetings. Discuss compensation considerations with management. Conduct new employee evaluations during the introductory period of 30 and 90 days. Implement disciplinary actions. Resolve informal employee complaints. Provide a general explanation/counsel of the nature and basis for hospital personnel policies and procedures. Maintain effective employee-management communication. Assist with coaching and terminating employees. Schedule and conduct periodic departmental meetings complete with an agenda. Oversee completion of daily checklists. This includes oversight that the department is prepared for office hours. Oversee weekly and annual drug log maintenance and manual drug count. Must be knowledgeable regarding related federal and state laws and regulations regarding the dispensing, disposal, ordering, and maintenance of records for all controlled drugs. Make sure that all Injuries or issues with assigned team members are reported to appropriate HRM, DIC, and/or Emergency Coordinators. Oversee the general flow of the hospital. Complete Vet Tech training levels 1, 2, 3, and 4 as defined by CTVSEH. Implement and enforce a training protocol with technicians in regard to reviews. Provide restraint of pets for examination and or treatment. Prepare medications for both outpatient and hospitalized patients. Patient triage, drug calculations and CRI's, venipuncture, critical care patient monitoring, bandaging and splints, and other specialized nursing duties. Perform clinical laboratory procedures such as radiographs. Prepare patients for anesthetic procedures by placing intravenous catheters and inducing anesthesia. Monitor patients during the procedure and recovery periods. Must be knowledgeable with anesthetic machines and monitoring devices. Admit and discharge patients on doctor's orders. Answer client questions on various aspects of follow-up care. Pass on information from the practitioners and explain the dosage/purpose of medications. Discuss the proper care and procedures that should be followed at home. Inform clients when they should have a follow-up examination. The Team Lead and Shift Lead Oversee the auditing of treatment sheets for completeness and accuracy. Refer to the veterinarian for questions concerning treatments and charges. Assist client care as needed Communicating and resolving issues with clients as needed. Troubleshooting office equipment, computers, and software. Be available for addressing after-hour phone calls, texts, and emails from your team members in a timely manner or make the team aware of who to contact when you are not "on the clock". Assist with writing new SOPs, hospital documents, hospital forms, etc. after coordination with other EC TLs and with review by the CEO before any implementation. Oversee the drug log at your location Train appropriate staff members to complete drug logs routinely. Ensure new hire paperwork is complete with HRM on the first week of hiring. Give a tour of the facility and introduce new hires to staff and doctors if not completed by HRM at orientation. Turn over to the trainer and be sure they know to come to their trainer or Team Lead for any problems. BENEFITS Complimentary Short-Term Disability Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family Company Sponsored Employee Assistance Program (Headspace) 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment Florida Blue Insurance Plans with 3-tiered options; Kaiser for CA Residents Flexible Spending Account, Health Savings Account or Health Reimbursement Account options United Healthcare Dental Insurance; includes a 100% paid premium option for team members United Healthcare Vision Insurance options Long Term Disability option (paid for by employee) Progyny-Fertility and Family Building Support Team Member Discounts for Pet Care Paid time off-inclusive of sick, personal, and vacation Digital Musculoskeletal Support Referral Bonus Program DailyPay on Demand Personal pet discounts. Partnership with Purdue University's online Licensed Veterinary Technician Program. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports each partner hospital's unique culture and individuality while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

Created: 2026-03-04