IT Director of Digital Channels and Payments

Industry: Banking Location: 5 days onsite, Pittsburgh PA Salary + Bonus Eligible + Full Benefits Position Overview: Director of Digital Channels and Payments leads the design, development, and optimization of our digital banking platforms and payment systems. This role is critical in driving the bank's digital transformation, ensuring secure, seamless, and innovative digital experiences across all customer-facing channels, while also modernizing and managing the bank's payment infrastructure. Primary Responsibilities: Lead the strategic roadmap for digital banking platforms including online banking, mobile apps, ATMs, and emerging digital interfaces. Ensure digital channels are scalable, secure, and aligned with customer expectations and regulatory requirements. Oversee the integration of digital channels with core banking systems and third-party fintech solutions. Direct the modernization and management of payment systems including ACH, wire transfers, real-time payments (RTP), P2P, bill pay, and card services. Collaborate with treasury, operations, and compliance teams to ensure payment systems meet business needs and regulatory standards. Evaluate and implement new payment technologies and partnerships. Ensure robust architecture and infrastructure for digital and payment platforms, including APIs, cloud services, and cybersecurity protocols. Partner with enterprise architects and infrastructure teams to ensure high availability, performance, and disaster recovery capabilities. Champion a user-centric approach to digital design and functionality. Leverage analytics, customer feedback, and market trends to drive continuous improvement and innovation. Implement omnichannel strategies to ensure consistent and personalized customer experience. Ensure all digital and payment systems comply with banking regulations (e.g., FFIEC, NACHA, PCI-DSS, GLBA). Collaborate with cybersecurity and risk teams to maintain secure environments and incident response readiness. Lead and mentor a multidisciplinary team of IT professionals, including developers, product managers, QA engineers, and systems analysts. Foster a culture of innovation, accountability, and continuous learning. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Corporation's risk management program. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required: Bachelor's Minimum # of Years of Experience Required: 10 Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent management skills Excellent project management skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast-paced environment Extensive experience in technology leadership roles within Agile frameworks, including responsibilities for team composition, performance, technology strategy, execution, and lifecycle management Proven expertise in the development and delivery of customer-facing technologies, modern integrations, and cloud platforms where quality, scalability, and continuous availability are critical Strong practical foundation in cloud-native development and front-end technologies such as React, React Native, TypeScript, and JavaScript, along with experience consuming RESTful APIs Familiarity with C#, ASP/ASP.Net, .NET Core, and SQL Server is a plus

Created: 2026-03-04