SOP & Process Improvement Specialist

DescriptionAbout our company... For over 48 years, Triple Crown Corporation has been a trusted name in the Greater Harrisburg area. With continued growth on the horizon, we're excited to keep raising the bar in quality craftsmanship and customer care for the communities we serve. We specialize in Property Management, Construction, Land Development, and Real Estate Services -delivering top-tier solutions to our valued partners, clients, and customers. As a full-service design-build company, we offer both commercial and residential expertise across Central PA and beyond. About the position... The SOP & Process Improvement Specialist is responsible for creating, maintaining, and improving the company's standard operating procedures. This role works closely with teams across the organization to document how work is done, identify opportunities for improvement, and ensure processes are consistent, efficient, and compliant. By observing workflows and applying process improvement best practices, the position supports operational excellence across Corporate, Property Management, and Construction functions. Observe, shadow, and interview employees to document current-state workflows and procedures. Develop clear, concise, and standardized SOPs using approved formats and templates. Create supporting documentation such as process maps, flowcharts, checklists, and visual aids. Maintain a centralized SOP library with appropriate version control and accessibility for all employees. Analyze existing processes to identify inefficiencies, redundancies, risks, and opportunities for improvement. Conduct workflow analysis, root-cause analysis, and data review to support recommendations. Apply process improvement methodologies (e.g., Business Process Management, Lean, Six Sigma concepts) to enhance operational effectiveness. Establish and manage an ongoing SOP review cycle to ensure procedures remain accurate, relevant, compliant, and align with internal quality standards ad best practices. Support rollout of new and revised SOPs through communication, training, and job aids. Provide guidance to employees on how to locate, understand, and apply SOPs. Manage multiple SOP and process improvement projects concurrently, meeting timelines and priorities. Track progress, milestones, and outcomes related to SOP development and process improvements. Support administrative functions related to documentation, reporting, and SOP governance. RequirementsWhat we are looking for from you... Must have a valid Driver's License, automobile insurance, and reliable transportation 3+ years' experience in process documentation, process improvement, operations, or a related role Bachelor's Degree in Business Administration, Operations Management, related field (or equivalent experience) is required Experience working in the Construction or Property Management industry is preferred but not required Must be proficient in Adobe Acrobat and Microsoft Office programs, including but not limited to Word, Excel, Teams, Outlook, SharePoint Experience using HRIS (UKG), Yardi, or other similar systems are a plus Critical thinking mindset and comfortable challenging "how it's always been done" Strong ability to analyze workflows, data, and operational processes Ability to build strong relationships across departments and facilitate collaboration without direct authority Experience managing projects and working cross functionally

Created: 2026-03-04