Technical Content Designer

Job Description Pay range: 50-60/hr depending on experience Summary: PerkinElmer is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences. You'll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation. Your focus will be on developing intuitive, web-based help content that empowers users to effectively utilize our laboratory instrument systems. If you're ready to shape the future of content excellence in a dynamic scientific and engineering environment, we encourage you to apply. Responsibilities: • Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles. • Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment. • Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience. • Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness. • Ensure the help product adheres to established brand guidelines, style guides, and internal standards. • Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles. • Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle. Basic Qualifications • Bachelor's degree required in Technical Communication or a science/engineering related discipline. • Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies. • Mid to expert level experience using MadCap Flare and the associated suite of products. • Ability to integrate and optimize the use of AI within technical communication workflows. • Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences. • Familiarity with embedding multimedia into web-based help content. • Experience implementing meta tags and structured content focused on providing key information to an AI chatbot. • Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment. • Exceptional time management and organization skills with proficiency managing and tracking projects using Jira. • Highly detail oriented with excellent problem solving and communication skills. • Native level fluency in written and spoken English. Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements. Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.

Created: 2026-03-07