Public Safety Senior Systems Technician

Salary: $42.94 - $59.07 Hourly Location : Bremerton, WA Job Type: Full-Time Job Number: 2026-0004 Group: Technology Services Opening Date: 02/23/2026 Job Description Kitsap 911 in beautiful Bremerton, WA is searching for a Public Safety Senior Systems Technician to join our team. Our high-performing agency offers employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PERS retirement, and more! This position will be open until filled with weekly candidate reviews. The Public Safety Senior Systems Technician will operate, administer, and maintain the public safety radio, microwave systems, and assist in supporting other critical systems of Kitsap 911. Incumbent will identify issues with these 24x7 systems by checking fault management systems and initiating repair actions, coordinating field technicians, manufacturer Technical Assistance Centers, and contracted resources. Incumbent will administer the radio system to add, modify, or delete user radio records. Incumbent will initiate and complete (OTAP) over the air programming and (OTAR) over the air rekeying of user radios when needed. The ability to self-start, work independently, balance and prioritize multiple projects, and research/develop solutions to complex issues are all key to succeeding in this role. Additional responsibilities can include configuring software, setting up hardware and peripherals, maintenance, testing radios, configuration of radios, and providing technical advice regarding the use of mobile, portable, and app based radio. Additional duties may include warehouse maintenance and organization, inventory control, cable management, and radio site maintenance. Examples of Duties and Responsibilities Check fault management systems and initiate repair actions Generate network management reports for system faults, capacity, accounting, access, performance, and security Operate and administer radio and microwave systems including: Provisioning and troubleshooting issues of new radio users with two-way radios or smartphones/Windows devices running a radio app Move/add/change/delete radio user accounts Perform OTAP (Over the Air Programming) and OTAR (Over the Air Rekeying for encryption) Support Interoperability between neighboring radio systems by importing and exporting user radio information Perform encryption related duties such as encryption key changes, and other security tasks as requested by the Kitsap 911 security engineer Coordinate and communicate with the Kitsap 911 helpdesk as well as Kitsap 911 technicians and engineers Use of the ticketing tracking/work order systems to track issues and document escalations and resolutions Coordinate and communicate with manufacturer Technical Assistance Centers and contract resources Ensure the applicable Kitsap 911 assets are tracked, updated, and accurately reportable in a timely manner Develop, document, and maintain MOPs (Methods of Procedure) for the administration of the systems Coordinate training of other members of the Kitsap 911 Technical Services Group to ensure uninterrupted services during absences Create technical flowcharts and technical drawings Consistently demonstrate initiative and good judgement Work calmly and effectively with frustrated users, while instilling confidence that solutions will be found and implemented in a timely manner Skill fully build consensus and arrive at resolution among adverse group of individuals Skillfully navigate and support multiple simultaneous projects The Public Safety Senior Systems Technician may also assist with administration and maintenance of other equipment and services as required. Incumbent may be asked to assist with or take responsibility for some tasks, projects, assignments or duties of higher-level jobs involving the systems. Incumbent has some decision-making authority about specific tasks and projects; however, the role generally must confer with supervision and/or senior technicians/engineers before making changes or taking direction with implications beyond routine tasks or assignments. This position supports a 24x7 facility and may require the incumbent to work weekends, holidays, during inclement weather, and/or outside of the scheduled work hours. Additionally, incumbent will be responsible for participation in an on-call rotation and will be expected to respond to emergency support requests as required. Qualifications Senior Systems Technician Minimum Qualifications: Associate degree from an accredited college or university in electrical technologies, physics, computer networking, or related field AND four (4) years' practical work experience with radio or microwave systems. Any equivalent combination of experience or education that demonstrates the requisite background or potential for success in this class may be considered. Other Minimum Qualifications: Possess and maintain a valid Washington State Driver's License Successfully pass each part of a multi-phase pre-employment examination, which includes medical/fitness and drug test examinations, as well as a criminal background check that includes a national fingerprint check through law enforcement. Submit official transcripts from an accredited school or technical school, or proof of completion of specific training, education, or certification if education is being used as a qualifying equivalent, or if the job requires specific certification. Reliably appear for scheduled work with regular, predictable and punctual attendance Type sufficiently to accurately operate equipment and technologies, prepare documents, spreadsheets and presentations using Microsoft Office and other software. Be capable of performing addition, subtraction, multiplication and division without the use of a computer or calculator Use Microsoft Office software and advanced features and functions Senior Systems Technician Preferred Qualifications: Bachelor's degree from an accredited college or university in Electrical or Electronics Engineering, Computer Science, Information Technology, or related field Successful Completion of an FCC-authorized exam: General Radio Operators License (GROL), or US Amateur Radio Service (Ham) Technical training certifications on L3Harris radio systems, Aviat microwave systems, Microsoft Active Directory, Red Hat Linux systems, network engineering, or related technologies Comprehensive experience troubleshooting radio systems, computer software and computer hardware and/or electronics/peripheral related problems The ability to program, troubleshoot, and perform system diagnostics on complex radio systems Intermediate knowledge of maintenance and troubleshooting for radio tower sites and antenna systems Intermediate knowledge of radio base stations, repeaters, simulcast transmit control, receiver voting, receive multicouplers, and channel banks Intermediate knowledge of Active Directory Intermediate experience with: Microsoft Windows workstation and server operating systems Office365 cloud services TCP/IP based networking VPN and secure networking access services Server virtualization System and Network Security Basic experience performing facilities maintenance on one or more of the following: Electrical Systems Battery backup systems and Uninterruptible Power Systems (UPS) Generators HVAC systems General building repairs such as replacing door locks, fluorescent lights, etc. Demonstrated ability to quickly learn new technologies and provide technical support Job RequirementsWorking Environment/Physical Requirements: Work generally takes place in an indoor climate-controlled environment, but routinely and regularly requires travel to other, sometimes outside, environments, including remote radio communication site locations. Position requires the ability to: Both sit and stand for extended periods Kneel, crawl, lay on back, side and stomach, and climb ladders Use repetitive motions while entering information into a keyboard Have vision, depth perception, and peripheral vision sufficient to read computer screen data, distinguish colors, read blueprints, schematics, wiring diagrams, etc. Exert force of 50 pounds occasionally, and push, carry, pull and lift up to 25 pounds frequently, unassisted. Bend, stoop, and reach while installing or inspecting equipment. Grasp and handle documents and paper Speak and hear sufficiently to communicate effectively and accurately, and respond appropriately in person and using the phone. Work mandatory overtime, and report to work regardless of weather conditions. Some shifts/jobs may require working or being on-call nights, weekends and holidays. Incumbents may be subject to emergency and/or unplanned response or call out. Walk short distances frequently, and over various types of terrain in all weather conditions Tolerate exposure to computer monitors, electronic equipment, high noise and sound levels (i.e. tones and alarms). Recruitment Process The following is a detailed description of the hiring process: The effectiveness of Kitsap 911 hinges on the quality of the personnel it employs and the level of public trust in those personnel. In order to qualify for a position with Kitsap 911 or to be placed on the hiring register, an applicant must successfully pass each phase before being able to proceed to the next process. Candidates may reapply after six (6) months if they do not pass testing, unless disqualified from further consideration for providing false or misleading information, withholding information, testing positive for illegal substances, cheating, or disruptive behavior. • PHASE 1: SCREENING AND PHONE INTERVIEW - Candidates are screened on the minimum qualifications and hiring standards the week after the position closes. Candidates MUST meet the minimum qualifications and pass the hiring standards to be eligible to be considered for the position. Candidates that do not meet the minimum requirements will be sent notification. Candidates that meet the minimum requirements will be scheduled for a phone interview to discuss their qualifications. Candidates that do not pass the phone interview will be sent notification. • PHASE 2: CRIMINAL HISTORY CHECK AND REFERENCE CHECK -A search of State and National Law Enforcement Databases which contain records of driver's license/history, arrests, convictions, warrants, restraining orders, sex offender registration and similar data. Candidates who do not meet Kitsap 911's "Background Standards" are disqualified from further consideration and may not reapply until within the timeline established for their violation. Kitsap 911 requires employment and personal references at the start of the hiring process. A standardized reference check form may be sent to each listed reference at any time during the process. Only include references you want us to contact early in the process on your reference form. Final candidates will be asked to provide additional references later in the process. • PHASE 3: TESTING - Job related tests are given to qualified candidates only. Cutoff scores are predetermined. • PHASE 4: ORAL BOARD/PANEL INTERVIEWS/ASSESSMENT CENTER - In a panel interview each candidate will be asked a set of standardized questions focused on job related competencies. Although cut off scores are established in advance of the oral board only the top candidates will be contacted to advance to the next phase. Candidates that are not selected will receive written notification. • PHASE 5: BACKGROUND INVESTIGATION - The Background Investigators will verify applicant's credentials, criminal record and verification of at least three employment and personal references. To assist the Background Investigator the candidate will be required to complete a Personal History form; complete in-person or virtual interviews and inquiries, phone or mail inquiries; and documentation requests, reviews and certifications. • PHASE 6: JOB PREVIEW - Final candidates may participate in a job preview to gain a more detailed understanding of job duties and requirements. Job preview may include orientation meetings, group questions and answer sessions or job shadowing with trained Kitsap 911 employees. Candidate participation in job shadowing sessions will be evaluated. • PHASE 7: DIRECTORS INTERVIEW - Top Candidates will have an interview with Kitsap 911's Executive Director or designee prior to appointment. The Executive Director will ask a set of questions focused on job-related competencies. • PHASE 8: FINGERPRINT CHECK - Successful candidates are required to submit a fingerprint card, which is used to search State and National Law Enforcement Databases. Because this search usually takes more than one month to complete it may be conducted post-employment. Successful completion of the fingerprint search including timely submission of a fingerprint card is required either pre-employment or as a condition of continued employment. • PHASE 9: JOB RELATED MEDICAL EXAMINATIONS - Final candidates will be required to pass all job-related medical examinations, which include a vision examination, hearing examination, drug screen and physical examination. Vision Examination: A qualified medical professional will assess your vision and determine if your vision is adequate to perform the essential functions of this position. Hearing Examinations: A qualified medical professional will assess your hearing and determine if your hearing is adequate to perform the essential functions of this position. Physical Examination: A qualified medical professional will assess if you are physically able to perform the essential functions of this position. Drug Screening: Kitsap 911 policy is to test all final candidates to determine the presence of any substances noted in the Drug Possession/Usage section above. Drug screens will be conducted and evaluated by certified technicians. Candidates, who test positive for any substances noted in the Drug Possession/Usage section above, will not be eligible for employment with Kitsap 911. HIRING REGISTER: Candidates who are not immediately selected but meet all of the minimum qualifications may be placed on a hiring register to be considered in the event that another position may open during the term of the hiring register. The term of the hiring register shall normally be for six (6) months and in no event longer than one (1) year. Please make sure to enter an accurate telephone number and email on your application. Check your email and on-line account on a daily basis during the above time frames. We will primarily be communicating by email. HIRING STANDARDS APPLY Kitsap 911 is a consolidated 911/public safety dispatch center. As such, all Kitsap 911 employees have access to sensitive law enforcement information, critical public safety infrastructure, or both. Further, employees assigned to Kitsap 911's Operations (dispatch), Information Technology, and Administrative divisions who have access to the National Criminal Information Computer System must meet minimum criminal history standards established by the FBI and Washington State Patrol. Because of the sensitive nature of these positions and responsibility placed on the personnel, a thorough background investigation is completed. The background investigation includes reference checks, interviews, criminal history, driving history, drug screening, and other miscellaneous categories. Any attempt to conceal or misrepresent information solicited during the selection process will result in disqualification. Criminal Conviction Standards The following convictions disqualify the individual for employment, unless the Kitsap 911 Director determines that extenuating circumstances exist where the severity of the offense and the time that has passed would support a variance. Felony conviction of any kind. Misdemeanor conviction over the age of 21 involving use or possession of firearms in the commission of a crime, crime of violence (for example assault and domestic violence), sex offense, fraud. Other than those identified above, misdemeanor convictions over the age of 21 may be considered on a case-by-case basis provided they did not occur within the last seven (7) years. Misdemeanor convictions under the age of 21 may be considered on a case-by-case basis provided they did not occur within the last five (5) years. For this purpose, the term "conviction" shall include any disposition adverse to the subject, except a decision not to prosecute, a dismissal, or acquittal; provided, however, that a dismissal entered after a period of probation, suspension, or deferral of prosecution or sentence shall be considered a disposition adverse to the subject. Drug Possession/Usage The following drug possession/use disqualifies the individual for employment, unless the Kitsap 911 Director determines that extenuating circumstances exist that would support a variance, considering the severity of the offense and the time that has passed. "Possession" is defined as having actual physical control of any illegal (non-prescribed) drug for personal use or otherwise. "Use" is defined as: trying, testing, or experimenting, which includes, but is not limited to tasting, smoking, injecting, absorbing, sniffing, or inhaling. This standard applies to synthetic versions of Schedule 1-5 drugs: Trafficking, selling, offering to sell, or transporting for sale of any illegal drugs, regardless of time frame. Use or possession of any non-prescribed Schedule 1-5 drugs (except use or possession of Cannabis/Hashish) over five (5) times combined. Use or possession of any non-prescribed Schedule 1 - 5 drugs (except use or possession of Cannabis/Hashish) in the last three (3) years. Use or possession of Opiates or Heroin, regardless of time frame. Injection of any non-prescribed drugs, regardless of time frame. Drug use or possession of any non-prescribed Schedule 1-5 drugs after submitting a application, while employed, or after having been employed by a law enforcement agency, (including military law enforcement), regardless of time frame. Intentional inhalation (huffed) of any aerosol or substance (nitrous oxide, whippets, paint, glue, DXM, etc) in the last three (3) years. Examples of schedule 1-5 drugs include, but not limited to: Schedule 1 (RCW 69.50.204) - Examples could include: Codeine, Heroin, Morphine, Ecstasy, LSD, Peyote, GHB, Methaqualone, etc. Schedule 2 (RCW 69.50.206) - Examples could include: Opium, Cocaine, Codeine, Hydrocodone, Oxycodone, Methadone, Methamphetamine, Amphetamine, Depressants, Hallucinogenic substances, etc. Schedule 3 (RCW 69.50.208) - Examples could include: Stimulants, Depressants, Hallucinogens, Ketamine, Anabolic steroids, Hallucinogenic substances, etc. Schedule 4 (RCW 69.50.210) - Examples could include: Barbital, Diazepam, Fludiazepam, Halazepam, Lorazepan, Phenobarbital, etc. Schedule 5 (RCW 69.50.212) - Examples could include: Pyrovalerone, Lacosamid, Pregabalin and compounds containing limited amounts of narcotic drugs. ADDITIONAL DATA Classified as non-exempt under the Fair Labor Standards Act (FLSA) Kitsap 911 participates in E-Verify Kitsap 911 is an Equal Opportunity Employer (CALEA 4.1.4c) This position is covered under a collective bargaining agreement (CBA) with the Kitsap 911 Employee's Guild KITSAP 911 is committed to providing eligible employees with a comprehensive benefits package designed to afford employees and their family members with financial security and peace of mind. All employees in regular positions budgeted at .50 FTE and above are eligible for KITSAP 911 benefits. Medical, vision, dental, and life insurance coverage for eligible employees and designated legal dependents begins the first day of employment/eligibility. To learn more, visit our 01 Do you have an Associate degree from an accredited college or university in electrical technologies, physics, computer networking, or related field AND four (4) years' practical work experience with radio or microwave systems, OR an equivalent combination of experience or education that demonstrates the requisite background or potential for success? Yes No 02 Do you have a valid driver's license? Yes No Required Question

Created: 2026-03-04