Operations Services Coordinator

Benefits:Dental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceRole Summary:The Operations Services Coordinator plays a mission-critical role in supporting the day-to-day operations of the Rolling Suds franchise system. This individual manages internal platforms (Workiz, SharePoint, etc), owns all support ticket triage across departments, and coordinates IT access and service needs. In addition, this role serves as the Executive Assistant to the SVP of Operations, providing scheduling, communication, and administrative support to ensure high-level strategic initiatives stay on track. This dual-role position requires a blend of systems fluency, operational awareness, and exceptional organizational skills.Core Responsibilities:System Ownership & Internal Product Management Administer key franchise systems including, but not limited to Workiz and SharePointManage user access, permissions, and account setupCoordinate with system vendors on updates, escalations, or outagesMaintain system documentation and onboarding support materials Companywide Support Ticket Management Own full triage of incoming support tickets from franchisees or internal staffRoute tickets to the correct department (Marketing, Finance, Ops, IT, etc.)Monitor response times, track open ticket volume, and escalate aging issuesIdentify patterns or recurring issues and work with leadership on solutions IT & Access Coordination Manage user setup and access (email, SharePoint, Microsoft, etc.) with the managed service provider (MSP)Track access requests, tech issues, and escalationsMaintain logs of new user onboarding and IT permissions Executive Assistant to EVP Manage the SVP’s calendar, internal and external meeting schedulingPrepare agendas, documents, and follow-up actions from key meetingsAssist with internal communication, project tracking, and department updatesSupport special projects and cross-functional initiatives as assigned by the EVP Internal Process Support & Documentation Maintain internal documentation for system use and departmental SOPsSupport onboarding and training tool improvementsHelp streamline workflows and suggest improvements for internal coordination Qualifications: 2–4 years of experience in technical support, operations coordination, or executive assistanceFamiliarity with CRM systems (Workiz), marketing tools, SharePoint, and Microsoft 365Strong task tracking, problem-solving, and multi-tasking abilityExcellent communication and organizational skillsExperience working cross-functionally and handling confidential information with discretion KPIs & Success Metrics: Ticket resolution time and SLA compliance -Ticket resolution within 48 hours Internal satisfaction with platform access and onboardingSVP schedule accuracy and follow-throughExecutive project and meeting support qualityDocumentation clarity and systems process accuracyReduction in recurring support issues across departments This is a remote position.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rolling Suds Corporate.

Created: 2026-03-04