Claims Representative Total Loss-The General

Investigate and settle total loss, loss-of-use, towing, and storage claims with speed and accuracy, negotiating fair outcomes and thoroughly documenting every step. Personal Auto Claims will be handled in Central and Western time zones What You'll Do AsaTotal Loss Claims Rep,you will: Evaluate claims of basic to moderate complexity requiringexpertisein private passenger auto, commercial auto, tractor trailers,heavy equipment, watercrafts, trailers, motorcycles, and other land-based off road or specialty vehicles. Review pertinentinformation including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to makeaccuraterepair / total loss decisions that adhere to state specific thresholds. Conduct and review valuations through company approved vendors and conduct further research as necessary to determineappropriate cashvalue for various auto and specialist vehicles. Adhere to state-specific compliance including completion andsubmission of required forms, taxes, and fees. Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits. Explain procedures and denials to claimants where coverage does not exist.Referpayment or denial of claims that exceedassigned authorization limits to management with settlement recommendations. Document all decisions, correspondence, reports,and discussions that occur during the claim handling process. Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advancechanges, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controllingexpenses. Obtain andmaintainstate adjuster and appraiser licensing asrequired. What it Takes BachelorsDegreeor equivalent work experience Hands-on experience with auto repair is preferred Strong written and verbal communication skills strongly preferred Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledgehighly beneficial Demonstrated experience handling moderately complex claims, or other equivalent experiencestrongly preferred What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits andperksthatyou'llreceive. Sentry is happy to offerflexibilitythrough a scheduled Hybrid work model.Monday and Friday work from homeif you choose to, Tuesday through Thursdayyou'llwork inoffice. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to yourstart,Sentry willprovide equipmentfor your home office. Meal Subsidyavailable for associates who report to an office. 401(K)planwith adollar-for-dollarmatch on yourfirst eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) andutilizeourTuition Reimbursementprogram. Generous Paid-Time Offplanfor you to enjoy time out of the office as well asVolunteer-Time off. Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellnessbenefitsto encourage a healthy lifestyle. Well-being andEmployee Assistanceprograms. Sentry Foundationgift matchingprogram to encourage charitable giving. About Sentry We takegreat pridein making Forbes' list of America's Best Midsize Employers. A lot ofdifferent factorsgo into that honor, many of which contribute to your job satisfaction. Our bright future is built on alongtrackrecordof success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us,we'reone of the largest and financially strongest mutual insurance companies in the United States.We'rerated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with officeslocatedthroughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Talent Acquisition Specialist Shea Supa Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Created: 2026-03-04