Training Manager - Direct View LED

OverviewThe Direct View LED Training Manager is responsible for continuous communication and increased knowledge expansion to internal technicians and third-party installation partners. This position is responsible for evaluating both sample and production products to ensure that the published procedures are accurate and provide installers with all required information to properly install a dvLED screen. This required information will be conveyed through in person and virtual training sessions.  Responsibilities also include communicating issues to R&D and QA teams in Japan including: Evaluation reports Competitor comparison reports (If competitive models are available) Field reports Test Solutions products offered by Marketing and our Solutions team to guarantee, compile, create and publish compatibility sheets.  Other items would include: Installation guides Training and Certification materials Frequently Asked Questions and Troubleshooting guides Working with partners to obtain testing data and more technical information Collaborate with the Global management team to establish installation best practices.  Monitor all quality issues and work with customer service to solve new issues and create a break/fix solution.  Travels to customer sites as needed.Responsibilities Collaborate with Product Marketing and Solutions to create a master schedule for sample testing. Collaborate and compile standardized reports to R&D and QA with our findings, highlighting any issues of concern for assembly and service. Participate in Installation/Service Trainings with R&D in Germany or the dvLED manufacturer. Identify and resolve specification discrepancies with R&D and QA Train technical support, Sales, and Product Marketing on the proper use of the product and features. Train customers and ISPs to install and repair dvLED walls. Track and maintain parts warehouse for technicians and Independent Service Providers (ISPs) for parts used during installations. Identify and provide tool list or recommendation for proper dvLED installation. Track repair and analysis of strange or epidemic issues of customer units and provide detailed analysis to R&D. Qualifications Minimum 7 years’ experience in direct view LED, quality assurance, technical support, or customer service Associate or technical degree or equivalent experience Minimal intermediate level spreadsheet experience Demonstrated good organizational, communication and follow-up skills Established strong technical and analytical skills Ability to understand technical operation dvLED monitors Strong communication and presentation skills Proven ability to teach how to properly setup and use a display product Up to 50% monthly travel may be required Preferred Qualifications: Strong business sense and program management experience is desired Microsoft, AMX and/or Crestron certification is a plus SAP software experience is a plus Bachelor’s degree in engineering or science field or equivalent work experience Experience working in a multi-cultural environment is a plus ABOUT US: Sharp Imaging and Information Company of America (SIICA)Sharp Imaging and Information Company of America (SIICA) is a division of Sharp Electronics Corporation, the U.S. subsidiary of Japan's Sharp Corporation, a global technology company which has been named to Fortune magazine's World's Most Admired Company List. Sharp strives to help businesses achieve Simply Smarter work by helping companies manage workflow efficiently, create immersive and engaging environments, and increase productivity. SIICA offers a full suite of secure printer and copier solutions, professional and commercial visual displays and projectors, software management and productivity software and markets durable Dynabook laptops. As a total solutions provider, Sharp has a reputation for innovation, quality, reliability, and industry-leading customer support expertise.  Compensation for this positionThe compensation range for this role is $90,000 - 110,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.Employee perks  Comprehensive, family-friendly healthcare plans (medical, dental, vision). 401k retirement plan with a competitive match and plenty of financial support tools. Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.  Financial protection for you and your family (life insurance and disability insurance) Rewarding and holistic wellness program. Training, professional development, and mentorship Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal) Dynamic culture eager to innovate, enhance diversity, and work smarter. Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered.  Local candidates only, please. #li-sd1 #siica

Created: 2026-03-04