Collections Specialist

Benefits:401(k)Bonus based on performanceCompany partiesCompetitive salaryEmployee discountsFree food & snacksHealth insuranceOpportunity for advancementPaid time offTraining & developmentPREVIOUS COLLECTIONS EXPERIENCE REQUIREDAMS Financial DBA Crown Auto Sales is in search of experienced collection representatives who have extensive knowledge of the collections and repo process. Must be detail oriented, focused and able to work in a fast-paced environment. Used car dealership experience preferred but not required. Punctual and reliable is a MUST, we are an ever-growing company and look for quality candidates who can grow with us. Call Center experience and bilingual a plus. PREVIOUS COLLECTIONS EXPERIENCE REQUIREDContacts customers with delinquent accounts to negotiate payment plans, collect past-due payments, and resolve issues, all while maintaining compliance with collection laws and company policy. Key duties include initiating outbound and inbound calls, documenting activities, performing skip tracing, and potentially coordinating with internal departments or external services for loss prevention. Strong communication, problem-solving, and empathy are essential, along with knowledge of FDCPA and state collection lawsPrior experience in collections, customer service, or finance is preferred.Strong written and verbal communication skills, with a calm and clear approach.Detail-oriented mindset and strong organizational skills—accuracy matters here.Ability to remain composed and solutions-focused in difficult customer interactions.Comfort working within a structured environment using tools, software, and process flows.Familiarity with auto finance, lease-here-pay-here programs, or consumer lending is a plus.High school diploma or equivalent required.Benefits: PTO (paid time off), Paid Holidays, 401k, Health Insurance Plan, NO WeekendsPay: hourly rate plus monthly commissionJob Type: Full-timeSalary: $16.00 - $18.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurancePhysical setting:OfficeSchedule:8 hour shiftMonday to FridayNo weekendsSupplemental pay types:Commission payAbility to commute/relocate:Charlotte, NC 28213: Reliably commute or planning to relocate before starting work (Required)Experience:Microsoft Excel: 1 year (Preferred)Customer service: 1 year (Preferred)

Created: 2026-03-04