Service Advisor

COME JOIN THE WINNING TEAM AT VOLKSWAGEN OF STAMFORD!As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the driveline to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.WHAT WE OFFERDepending on your employment status, you may be eligible to receive the following: Medical, Dental and Vision401K Plan plus company matchCompetitive wagesPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessAir-conditioned shopState-of-the-art, brand new facility with air-conditioned and cutting edge technologyShop equipped with the newest technology and equipmentUniforms providedDiscounts on products and servicesWork environment OSHA certified to current Air Quality StandardsHighly productive shopCareer advancement opportunities, promote from withinASE and state inspection certification reimbursement and all training expenses paid to further your careerContinued education, manufacturer hands on and web based trainingClean and professional work environment RESPONSIBILITES Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsures that the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently QUALIFICATIONS Must hold a high school diploma or equivalentExcellent customer service skillsBasic Computer skillsPositive, friendly attitude, along with a customer service mentalityEnjoy working in a fast paced environmentExcellent oral and written communication skillsTeam playerMust have a valid driver’s licenseAbility to learn new technology, repair and service procedures and specifications able to operate electronic diagnostic equipment

Created: 2026-03-04