Client Support Analyst

Are you passionate about utilizing your billing and contract expertise to drive business success? Do you excel at problem-solving and ensuring customer satisfaction? About LexisNexis Risk Solutions: LexisNexis Risk Solutions is a vital partner in assessing risk. Within our Business Services division, we provide various solutions that help businesses of all sizes achieve higher revenue growth, enhance operational efficiencies, and improve customer experiences. Our offerings address critical challenges including Anti-Money Laundering, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. About Our Team: Join a dedicated team of intelligent and hardworking colleagues who collaborate closely to deliver exceptional value. About the Role: The Client Support Analyst plays a crucial role in helping the organization meet revenue goals and ensuring customer satisfaction through accurate billing, process enhancement, product setup, user access, and compliance with customer invoicing requirements. You will leverage your business acumen, multitasking capabilities, and effective communication skills across various departments. Flexibility is essential, including a willingness to work overtime during peak billing periods, which may include weekends. Note: Hybrid candidates must reside in Alpharetta, GA or Boca Raton, FL. Key Responsibilities: Interpret contracts and provide setup and billing support for all Risk products. Identify, coordinate, and implement process and system enhancements for contract setup, workflow, billing/invoicing, and back-office support. Collaborate effectively with sales and internal processing teams, including Accounting and Product Management. Investigate and enhance customer satisfaction by addressing billing issues, order processing, and account and user provisioning policies. Compile data, verify pricing, and calculate fees for billing purposes. Execute all fulfillment-related requests efficiently. Ensure projects and requests are completed accurately and timely, meeting business needs and turnaround requirements. Troubleshoot billing, invoicing, and account setup inquiries. Requirements: Experience with computer applications, including Microsoft Word, Excel, PowerPoint, and accounting software. Strong customer service skills, organizational proficiency, problem-solving abilities, attention to detail, interpersonal skills, and excellent communication are essential. Exceptional verbal and written communication skills; ability to explain complex information clearly. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Prior experience in billing is preferred. Strong mathematical and analytical skills. Able to interpret contracts and extract relevant billing data. Experience collaborating with internal systems and cross-functional teams (sales, onboarding, product). Basic knowledge and ability to quickly learn contracting and pricing processes in back-office systems. Previous experience with RISK products is a plus. Bilingual candidates are preferred. A high school diploma is required. Maintain accuracy rates to ensure customer needs are met. Working for You: Your well-being is essential for a successful career. Here are some of the benefits we are pleased to offer: Comprehensive health benefits, including medical, dental, and vision. Retirement options with a 401(k) match and Employee Share Purchase Plan. Wellness programs with incentives, access to Headspace app, and Employee Assistance Programs. Short-term and long-term disability, life insurance, and critical illness coverage. Family benefits, including parental leave and adoption support. Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts. Up to two additional paid leave days for participating in Employee Resource Groups and volunteering for charity. The national base pay range for this position is $36,000 - $60,100. Geographic differentials may apply based on local market rates. We are committed to providing an equitable and accessible hiring process. If you require accommodations due to a disability, please notify us during the application process. Protect your personal information—Legitimate recruiters will not ask for money or banking details. We are an equal opportunity employer and uphold practices that ensure all qualified applicants are considered for employment without discrimination. Discover your career potential with RELX, a provider of insights and analytics designed to empower professionals and businesses.

Created: 2026-03-04