Help Desk Analyst - Harrisburg, PA (Local Candidates ...

Job Title: Help Desk Analyst (Tier 1)Location: Harrisburg, PA 17104 Work Schedule: 100% Onsite (Telework every Friday) Contract Duration: 06 months with possible to extension Payrate: $21.00 per hr. (Without benefits) Schedule & Additional Information Training period: 3-4 weeks Start date: Typically 2-3 weeks after offer acceptance Telework every Friday Occasional Saturday shift (8:00 AM - 12:00 PM) once per quarter with advance notice Position Overview "Navitas Partners, LLC" is seeking a customer-focused Help Desk Analyst (Tier 1) to provide front-line technical support in a high-volume service desk environment. This role is fully phone-based and requires strong communication skills, reliability, and a passion for customer service. Key Responsibilities Provide technical assistance and support for hardware, software, and systems via phone Investigate and resolve software and hardware issues Support both technical and non-technical users Guide users through diagnostic procedures Create and escalate service tickets to Tier 2 or third-party providers as needed Reset and restore user IDs and passwords via Active Directory and related systems Maintain detailed documentation in ticketing systems Dispatch and track service providers for hardware repairs Research and update internal reference documentation Follow quality standards and maintain strong customer service delivery Required Qualifications Minimum 1 year of IT Service Desk and/or Call Center experience Experience with call tracking and ticketing systems Basic Active Directory administration (Users & Security Groups) Strong knowledge of Microsoft Windows operating systems Experience supporting and troubleshooting Microsoft Office 365 in a network environment (permissions, calendar sharing, delegation) Ability to support users with limited technical knowledge Strong attention to detail and problem-solving skills Excellent verbal and written communication skills Strong organizational skills Self-motivated with a commitment to customer service excellence Associate degree in Information Technology or related technical study (or equivalent experience) For more details reach at Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Created: 2026-03-04