HR & AR Compliance Associate (Entry Level)

Title: HR & Compliance Manager Location: Atlanta or Delray Beach Area (U.S.) Reports to: CEO About Acorn Credentialing Solutions Acorn Credentialing Solutions is a healthcare SaaS company modernizing provider credentialing, enrollment, payer directory management, and compliance. We support health systems, payers, telehealth, behavioral health organizations, pharmacies, and other regulated markets with a platform designed for accuracy, speed, and audit-ready transparency. We are growing quickly and are now building the people and compliance foundation to support our next stage of scale. Role Summary Acorn is seeking a hands-on HR & Compliance Manager to own day-to-day HR operations while coordinating key elements of our compliance program. This role will: Lead employee lifecycle processes (hiring, onboarding, offboarding, HR administration, HRIS, benefits coordination). Run recruiting operations in partnership with the CEO and hiring managers. Maintain HR and people-related compliance (policies, trainings, documentation). Support SOC 2, HIPAA, and payer/partner due diligence from an HR/people and documentation perspective. Own light-weight accounts receivable operations to ensure invoices are issued accurately and on time, payments are tracked and applied, and overdue balances are followed up through a consistent collections cadence in partnership with the CEO and/or outsourced accounting support. This is a builder role. You will inherit some existing processes and documentation, but you will be expected to formalize, operationalize, and improve them. Key Responsibilities1. Employee Lifecycle & People Operations Own end-to-end onboarding and offboarding for employees and contractors: Offers, background checks, pre-hire documentation, system access, and first-week coordination. Role-based onboarding checklists (sales, product, operations, engineering, etc.). Offboarding checklists, including access removal, documentation, and exit interviews. Maintain and improve HR systems (HRIS, applicant tracking, and related tools) and ensure accurate, up-to-date employee records. Coordinate payroll and benefits administration with internal stakeholders and external vendors. Serve as a primary point of contact for day-to-day HR questions and support. 2. Recruiting Operations Partner with leadership to define role profiles, job descriptions, and interview plans. Post jobs, manage candidate pipelines, schedule interviews, and ensure a professional candidate experience. Implement and maintain structured interview processes, including scorecards and feedback practices. Track basic recruiting metrics (e.g., time-to-fill, offer acceptance, source effectiveness). 3. HR Policy, Culture & Performance Maintain and update the employee handbook and HR policies (PTO, remote work, conduct, etc.) in line with company needs and employment regulations. Support managers with performance conversations, documentation, and performance improvement plans where appropriate. Help design and run light-weight performance review and feedback cycles that fit a high-growth SaaS environment. Coordinate engagement and culture-building activities (all-hands, recognition, informal events). 4. HR Compliance & Employment Practices Ensure HR practices and policies align with federal and relevant state employment laws (EEO, FMLA, wage and hour, etc.). Manage required HR-related trainings and documentation (harassment, workplace conduct, etc.). Maintain templates and processes for offer letters, confidentiality/IP agreements, and other employment-related agreements in coordination with legal. Support investigations and resolution of employee relations issues with discretion and appropriate documentation. 5. Security, Privacy & Regulatory Coordination Coordinate people-related aspects of SOC 2, HIPAA, and similar frameworks, including: Onboarding/offboarding evidence (access control, acknowledgements, etc.). Policy distribution and attestation tracking. Security and HIPAA training completion records. Maintain an organized, version-controlled library of HR, security, and compliance policies and procedures. Support payer, provider, and partner due diligence and vendor assessments by assembling standard documentation (policies, org charts, training logs, etc.). Track and maintain a simple compliance calendar for recurring obligations (training refreshers, policy reviews, evidence collection, external audits). 6. Process & Continuous Improvement Map current HR and compliance workflows, identify gaps, and propose practical, scalable improvements. Implement checklists, SOPs, and templates for recurring HR and compliance tasks to reduce errors and reliance on "tribal knowledge." Provide basic people and compliance metrics to leadership (headcount, turnover, hiring pipeline, training completion, etc.). 7. Accounts Receivable & Billing Operations Own the operational workflow for AR to support predictable cash collection and clean customer billing records. Responsibilities include: Invoice issuance & accuracy Generate and send invoices for SaaS subscriptions, implementations, and services based on executed agreements, SOWs, and renewal terms. Maintain customer billing profiles (billing contacts, PO requirements, remittance details, invoice delivery preferences). Ensure invoice line items align to contract terms (billing frequency, start dates, milestones, rate cards, renewal dates). Collections & customer follow-up Maintain a clear collections cadence (e.g., reminders at net-terms milestones) and ensure professional, consistent customer communication. Track and escalate delinquent balances to the CEO with recommended next steps (executive outreach, project hold, revised payment plan, etc.) based on internal guidelines. Coordinate resolution of billing disputes by partnering with delivery, client success, or sales to reconcile scope, milestones, and acceptance criteria. Cash application & AR hygiene Track incoming payments and coordinate cash application (matching payments to invoices) with bookkeeping/accounting support. Maintain an AR aging view and weekly status reporting (current, 30/60/90+ days past due), including notes and owner/action for each delinquent account. Support accurate revenue admin inputs (e.g., what has been invoiced, collected, or pending) to keep leadership visibility clean. Process, controls, and reporting Establish and document AR SOPs (invoice checklist, dispute handling, collections steps, approval thresholds). Maintain basic segregation of duties/approvals (e.g., CEO approval for credits, write-offs, non-standard payment terms). Provide simple AR metrics to leadership: DSO trends, % current, delinquent balance, collections status, and cash forecast notes. This position is not a controller role; it is an operational owner for HR/compliance and AR workflow execution, partnering with the CEO and external accounting resources as needed. Qualifications Required 5-8+ years of experience in HR / People Operations, with ownership of: Onboarding/offboarding, HR administration/HRIS, Recruiting coordination/operations. Experience working in a SaaS, technology, or high-growth startup environment. Working knowledge of U.S. employment law and HR compliance. Demonstrated experience maintaining or supporting: HR policies and handbooks, and HR documentation needed for audits or due diligence. Strong process orientation; able to design, document, and improve workflows rather than just follow them. High integrity and discretion; comfortable handling sensitive and confidential information. Excellent written and verbal communication skills; comfortable working directly with executives and cross-functional teams. Operational experience supporting invoicing and accounts receivable workflows (invoice preparation, customer billing administration, payment tracking, and collections follow-up) in a services and/or SaaS environment. Comfort working with basic financial operational reports (AR aging, invoice registers) with strong attention to detail. Preferred Experience supporting SOC 2, HIPAA, ISO 27001, or similar compliance frameworks, particularly for people-related controls and evidence gathering. Prior experience in healthcare, healthtech, or other regulated industries. Experience setting up or optimizing HRIS and/or ATS tools in a growth-stage company. Prior involvement in building HR programs from early-stage to more mature operations (10-100+ employees). Experience partnering with outsourced accounting/bookkeeping resources and operating within basic internal controls (approvals, documentation, audit trail). What Success Looks Like (First 6-12 Months) Every new hire experiences a consistent, well-organized onboarding process with clear checklists and ownership. Hiring processes are structured, documented, and measurable; candidate communication is timely and professional. HRIS, employee records, and core policies are accurate, consistent, and audit-ready. People-related evidence for SOC 2/HIPAA and payer/partner due diligence is organized and easy to produce. Managers feel supported with practical HR tools and coaching, and leadership has improved visibility into people and compliance metrics. Invoices are issued on time and accurately against contract/SOW terms with minimal rework or disputes. AR is actively managed with a consistent cadence; leadership has weekly visibility into aging, at-risk accounts, and expected cash timing. Past-due balances are reduced through structured follow-up and escalation, and billing records are clean, current, and easy to audit. Compensation & Benefits We offer a competitive compensation package that includes: Competitive base salary commensurate with experience. Performance-based bonus opportunity. Health, dental, vision, and other standard benefits. A flexible, hybrid remote work environment in Atlanta and Delray Beach areas with a mission-driven team. Additional remote options may be available.

Created: 2026-03-04