Service Writer

The opportunity is here - are you ready?Our team at Castle Hyundai in Downers Grove is seeking high-performing, customer-focused Service Advisors. Top performers can earn up to $150K annually. Check out what we have to offer and join us.What We Offer: Top-tier compensation A fast-paced, high-traffic dealershipCareer growth opportunitiesSupportive leadership Service Advisor Responsibilities Oversee service orders and flow of Drive Lane.Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryOversee administration of warranty claims as well as training and supervising of service departmentReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relations Service Advisor Qualifications Previous Service Advisor/Writer experience, minimum of 2 consecutive yearsHyundai experience is preferredFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s license Benefits 401(K) with company matchMajor medical (50% employee paid premium)DentalVisionVoluntary Benefits (Accident, Critical Illness, Disability, and more)Paid Time Off Employee vehicle purchase discountsCareer advancement Service Advisor: $61K - $83K, up to $150K annually for top performersWe are looking for qualified, quality people who are ready to start their career within our family.To learn more about us visit: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2026-03-04