Medical Assistant/Receptionist

Job Summary At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. In our Medical Department, you will work within a mission-driven environment dedicated to serving the poor and underserved by providing much-needed healthcare services to individuals without insurance, while also welcoming patients with all insurance types. This is a meaningful opportunity to deliver compassionate, high-quality care that truly makes a difference in the lives of those we serve. Key Responsibilities Provide direct patient care under the direction of the Health Center Providers which includes taking and recording accurate patient vitals and medical histories. Administering EKGs, injections/immunizations for both children and adults, visual and audio tests, chaperoning during sensitive exams, assisting the provider during minor procedures. Appropriately chart all necessary patient information in the EMR. Identify critically ill patients who need immediate attention and inform a provider. Assist providers with patient follow-up and other necessary tasks in the best interest of the patient. Keep all exam rooms stocked and clean. Ability to use all aspects of Michigan Care Improvement Registry (MCIR). Have complete working knowledge and understanding of the Vaccines for Children (VFC) program. Deal with all paperwork in appropriate fashion (scanning, filing, faxing, etc.) Prepare and run point-of-care lab tests accurately. Obtain all patient communication and direct to appropriate parties according to timelines set by clinic protocol. Prepare and administer vaccines correctly based on the vaccine's indications. Assist front desk with receptionist duties as needed, for example: answering phones, scheduling appointments, checking patients in and out, and more. Performs all other duties as assigned. Responsible to the Family Health Center Office Manager, Lead Medical Assistant, and Medical Director. Qualifications Excellent patient relations skills including strong verbal and written communication Ability to work a flexible schedule between 7:45 am and 5:30 pm. (Approximately 32 hours per week with possibility of up to 40 hours per week) Critical thinking and problem-solving skills Compassionate and able to work with clients from various backgrounds Medical knowledge to understand medical procedures and medical language Ability to multitask and work well in a team Ability to work well under pressure Fluent in English Must act in an ethical manner, in compliance with all CCIEC policies and relevant laws. Must be proficient in obtaining newborn, infant, and toddler's vital signs. Must be comfortable administering injections/immunizations for any/all children as assigned. Personal Attributes Anticipated Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address them Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization's mission Work Environment & Physical Demands This position is on-site and may not be eligible for remote work Attendance at occasional meetings or events outside regular business hours is required The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasionally lifting or carrying up to 30 pounds Vision requirements include close-up work, distance vision, and the ability to adjust focus The work environment may involve varying degrees of physical discomfort and occasional loud noise Occasional driving, potentially with Clients, during the workday may be needed for operational purposes Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions Comments: This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.

Created: 2026-03-04