Service Manager

Join our Team of Employee Owners! Why work for a company when you can own it? Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the waste water industry. Job Title: Service Manager Department: Virginia Service Department Schedule: 7:00 AM - 4:00 PM Location: Ashland, Virginia Reports To: Branch ManagerJob Overview The Service Manager is often the first point of contact for customers with service and repair needs and requires a professional with strong customer service and organizational skills. A commitment to excellent customer service, the ability to work with a team, and attention to detail are essential qualities for this position. Job site visits and occasional factory training travel will be required. The primary objective is to continue the high quality of customer service and extend service growth. Our most successful Service Manager: Possesses superior communication, analytical, and organizational skills Exhibit goal-oriented behaviors and time management principles Exude a customer-focused attitude Apply extensive attention to detail to all tasks Toggle between projects and responsibilities with ease Mechanical and electrical experience with pumps, motors, air compressors, dryers, and the ability to troubleshoot is required Possess basic experience with computers and wireless communication devices preferred. Must be able to lift 50 lbs.. unassisted and 100 lbs. assisted. Ability to read and interpret diagrams and schematics Ability to operate test/measuring equipment Have pump and air compressor field service experience (preferred). Possesses a High school diploma / GED equivalent Must be able to pass background and reference checks, as well as a drug test Must maintain an active, REAL ID compliant driver's license with a clean driving record, or a valid U.S. passport, as required for access to federal facilities. Scope of responsibility: Handle service/technical calls Schedule and dispatch field technicians Prepares job folders Research parts needed for quotes, repairs, and pm contracts Assists with the re-quoting of pm contracts Assist/oversee shop operations Review and approve department employees' time sheets Review and determine the processing of "in work" and completed jobs Assist in identifying and sourcing requested parts for ongoing jobs Assist the sales department with technical information and service requests Make joint service calls with sales & service team(s) to develop new and existing accounts Monitor and arrange technician factory training Set up and help present safety meetings Complete customer safety questionnaires Attend customer and vendor meetings, as required Prepare repair and preventative maintenance proposals, as needed Negotiate customer/vendor billing disputes Assist internal and external customers with questions, concerns, and complaints Learn Sentrien and NetSuite operating systems so that support can be provided to the support staff In addition, other duties & responsibilities as needed to assist in the operation of the department Required to be on call and able to travel for out-of-town jobs. Some jobs do require an overnight stay, and mandatory training classes may also require this individual to be out of town for one-week periods Perform all other duties as assigned Cummins-Wagner gives back to their employees: Employee Stock Ownership Program Bonus Program Tuition and Certification Fee Assistance 401k Match Flexible Spending Account Comprehensive Health Insurance Life Insurance Short & Long-Term Disability Insurance Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOPand sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

Created: 2026-03-04