Client Implementation Specialist

Description Job Description: Title: Client Implementation Specialist Work Mode: Fully remote | Location/Supporting: Lakewood Ranch, FL or Longwood, FL | Experience: 3-5 years Payroll / HRIS / Implementation experience required Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit our website. About the Role: As a Client Implementation Specialist, you will be essential in configuring, testing, and delivering Payroll Office of America (POA) products and services for a diverse client base utilizing the UKG Ready platform. In collaboration with Sales and internal teams, you will ensure a seamless and high-quality implementation experience that prioritizes data integrity, client training, and successful product adoption. This role will also involve supporting the Implementation Manager with other designated tasks. Key Responsibilities: Client implementation: Configure, test, demonstrate, and activate POA Payroll, HRIS, Time & Labor Management, and Benefits solutions within the UKG Ready platform for new and transitioning clients. Client training: Coordinate and deliver effective training sessions to ensure clients successfully adopt and use the system over the long term. Sales collaboration: Work closely with Sales partners to facilitate smooth client transitions and provide a consultative implementation experience. Client hand off meetings: Schedule and participate in client hand off meetings to establish implementation scope, timelines, and expectations. Data integrity: Ensure quality control and validation of client data during the implementation process to maintain accuracy and compliance. Customer service mentality: Provide exceptional client service by being proactive, maintaining consistent communication, and responding swiftly to service requests. Relationship management: Build and maintain positive, productive relationships with clients, Sales representatives, teammates, and POA leadership. Discretion and judgment: Use independent judgment to achieve outcomes that are beneficial to both clients and POA. Business growth: Actively identify client needs and support opportunities to expand POA services through additional product offerings. Training participation: Engage in both internal and external training to continuously enhance your knowledge and share insights within the POA Team. Team support: Assist teammates as needed to ensure overall excellence in team service delivery. Collaboration: Work effectively with the entire POA team, seeking input and developing solutions to any issues related to processes, services, quality, or productivity. Technical competence: Maintain a strong level of technical knowledge and industry expertise. Compliance: Follow all company work rules, standards, policies, and procedures consistently. Professional development: Pursue continuous improvement in your professional skills by participating in development opportunities. Champion IOA Values: Act in accordance with integrity and leadership. Ideal Candidate Qualifications: Bachelor's Degree preferred (equivalent experience considered in lieu of degree). 3-5 years of Payroll, HRIS, or client implementation/onboarding experience. Previous experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms in a SaaS Payroll / HRIS / TLM environment. Experience with Employee Benefits configuration and enrollment. FPC or CPP certification (preferred). Proficient in importing, validating, and analyzing client data within Payroll/HRIS systems. Strong knowledge of Payroll, Tax, Garnishments, Workers' Compensation, and Health Benefits. Advanced proficiency in Microsoft Excel, including functions and formulas. Excellent written and verbal communication skills. Strong analytical, organizational, and problem-solving skills. Detail-oriented with the capacity to manage multiple implementations and deadlines. Able to work effectively both independently and as part of a collaborative team. What We Offer: Competitive salaries and bonus potential. Company-paid health insurance. Paid holidays, vacation, and sick time. 401K with employer match. Opportunities for professional growth and career advancement. A respectful culture that promotes work/family life balance. Commitment to community service. Supportive teammates and a rewarding work environment. What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range: The expected pay range for this position is $24.00 to $33.00 per hour, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-03-04