Power Platform Support & Operations - Japanese

• Job Details • Job Title: Power Platform Support & Operations • Work Location: Marysville, OH • Employment Type: Full-time/Permanent • Salary: DOE (80-100K per yr) + excellent full benefits • Visa Support: No • Language Requirement: English / Japanese • Position Overview This position is responsible for leading Power Platform support and operations for a client in the automotive industry. In addition, the role provides Microsoft 365 operational support as needed, collaborating closely with the Senior Microsoft 365 Specialist to ensure effective service delivery. • Key Responsibilities 1. Power Platform Operations • Daily operations for Power Apps, Power Automate (Cloud & Desktop), Power Virtual Agents, and Dataverse. • Troubleshoot issues and coordinate resolutions, including RPA bot monitoring and runtime problems. • Manage environment governance, including DLP policies, environment monitoring, and COE dashboard coordination. • Handle access control and environment provisioning requests. • Escalate complex issues to Microsoft Support as needed. • Provide guidance to U.S. and Japan-based team members on Power Platform operations. • Perform minor low-code improvements in existing Power Apps and Power Automate solutions when necessary. 2. M365 Operations • Support daily M365 E5 operations, including Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Microsoft Advanced eDiscovery. • Respond to user inquiries and service requests. • Assist in preparing monthly and quarterly operational reports. • Handle urgent or exceptional client requests in coordination with the senior M365 specialist. 3. Cross-Border Team Coordination • Lead and coordinate two U.S.-based team members (Marysville & Los Angeles). • Maintain communication with 8-9 Japan-based team members. • Serve as a bridge between English-speaking and Japanese-only members. • Ensure alignment between on-site operations and offshore support teams. 4. Client Communication • Maintain close communication with the client on operational matters. • Participate in operational meetings and status reviews. • Gather requirements and recommend practical improvements. • Qualifications • Minimum 2 years of hands-on experience supporting Microsoft 365 operations • Minimum 2 years of hands-on experience supporting Microsoft Power Platform solutions • Ability to read, understand, and modify existing Power Apps and Power Automate flows • Experience supporting Power Automate Desktop (RPA) environments is preferred • Understanding of Dataverse and Power Platform environment governance concepts • Strong coordination and cross-team communication skills • Business-level proficiency in Japanese Preferred Qualifications • Experience working in bilingual (Japanese-English) enterprise environments • Experience coordinating cross-border operational teams • Experience supporting automotive or manufacturing industry clients • Experience leading small operational teams

Created: 2026-03-04