Training and Transitions Manager

Description Job Overview: The Transition and Training Manager will oversee new community transitions and manage the training and development of Community Managers. This role will work with regional leaders and support teams to ensure clients are onboarded smoothly and Community Managers are trained effectively. Compensation: $75k+ annually, based on experience FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: Training & Development Lead the Community Manager Onboarding & Development Program and keep materials current Coordinate Community Manager training schedules, refresher sessions, and specialized operations training Partner with SMEs to develop guides, videos, and process documentation Manage the mentorship program and internal development pathways Track progress, training metrics, and provide support when attendees need additional guidance Support budget season through training and resource coordination New Community Transitions Participate in launch meetings, identify priorities, and assign tasks Review governing documents, financials, and minutes; summarize key issues and follow-up needs Ensure operational readiness by coordinating with RDs and Community Managers Maintain transition workflows, checklists, and SharePoint pages Support setup of FirstService Connect and other required systems Assist with inherited tasks or projects identified during transition Cross-Functional Collaboration Work closely with regional leadership, operations teams, accounting, IT, and support departments Coordinate training or transition needs across departments Participate in change-management efforts related to systems, processes, and company initiatives Participate in business development efforts, including roundtables, education events, and proposals Client & Associate Support Provide guidance, clear communication, and timely follow-up to new clients and Community Managers Model strong communication, service excellence, and relationship-building Attend client meetings, and events as needed Serve as an interim community manager during extended absences or role vacancies Skills and Qualifications: Able to deliver strong customer service and support both clients and associates professionally Able to communicate effectively across various audiences, including Boards, leaders, and peers Able to read and understand financial statements, budgets, and governing documents Able to analyze problems, collect relevant information, and make informed decisions Demonstrated ability to coordinate and deliver training or development programs Demonstrated ability to manage competing priorities and work independently Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Able to maintain accuracy and attention to detail in a fast-paced environment Education and Experience: CMCA certification or relevant industry credentials (preferred) High school diploma required; associate or bachelor's degree (preferred) Two to four years of community management or related operational experience (preferred) Experience supporting training, onboarding, or professional development (preferred) CMCA certification or equivalent industry designation (preferred) Experience working with Boards, clients, or HOA operations (preferred) Physical Requirements: Able to sit for long periods while performing computer-based work Able to stand, present, or facilitate training sessions for extended periods Able to lift and transport up to 25 lbs of materials or equipment Able to walk community sites, including flat and sloped areas, during transition activities Able to travel locally and between regional offices as business needs require Able to work occasional evenings or weekends to support meetings or onboarding Regular attendance and punctuality required Supervisory Responsibility: No Work Location : Scottsdale Corporate Office; 9000 E Pima Center Pkwy #3000 Scottsdale, AZ 85258 Work Hours: 8a - 5p Monday through Friday, with some evening and weekend availability Travel Requirements: Some local travel required with the use of a personal vehicle What We Offer: 10 company paid holidays Paid volunteer time Paid sick and vacation time Medical, dental, vision HSA and FSA Company paid life insurance and Employee Assistance Plan Supplemental life, disability, accident, critical illness, hospital indemnity Identity theft, legal services Pet insurance 401(k) with company match Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. #LI-CT1 Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel . Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144, within 30 days.

Created: 2026-03-04