Office Manager

About the Job Collision Office Manager. Loyalty Toyota Collision - Join a Winning Team.Are you a high-energy leader who thrives in a fast-paced, production-driven environment? Do you love structure, accountability, and building a team that wins together? Loyalty Toyota Collision is looking for a Collision Office Manager who doesn't just manage paperwork - they drive performance. This is not an entry-level administrative role. This is a leadership position inside a growing, high-volume collision center that believes in accountability, culture, and results. What You'll Own: You will be the heartbeat of the front office - ensuring operational excellence, financial accuracy, and an exceptional customer experience. Core Responsibilities:Lead and manage all front-office operations. Supervise CSRs, administrative staff, and customer communication flow. Manage AR, insurance billing, supplements, and final invoicing. Ensure DRP compliance and insurer documentation accuracy. Monitor cycle time performance and customer updates. Reconcile repair orders and maintain financial accuracy. Oversee payroll/timekeeping accuracy for the office team. Maintain OEM and Toyota brand standards. Deliver a white-glove customer experience. What We're Looking For: We want a proven leader who understands collision center operations - not someone learning it for the first time. Qualifications:3+ years collision office or collision management experience. Strong knowledge of DRP processes and insurance billing. Experience with estimating systems (CCC preferred). High level of organization and attention to detail. Strong communication and leadership skills. Financial mindset - understands gross profit, AR aging, and production flow. Ability to thrive in a performance-driven culture. Why Loyalty Toyota Collision? At Loyalty Automotive, we don't do average. Competitive salary + performance bonus. Full benefits package (medical, dental, vision, 401k). Paid time off. Growth opportunities within a multi-store organization. Leadership development and advancement potential. A culture built on accountability and winning. We are building something special - and we need leaders who want to build it with us. Who Should Apply?Leaders who want to grow. Managers who love accountability. People who take ownership, not shortcuts. Professionals who want to be part of a high-performance culture. If you want to work somewhere comfortable, this isn't it. If you want to work somewhere that wins - we'd love to talk. Apply today and help us drive the future of collision excellence at Loyalty Toyota Collision.

Created: 2026-03-04