Collections Specialist / Customer Service Analyst

Job Description Title: Customer Service Analyst Location: Remote Job Type: Contract (12 months) Compensation: $20-22/hr Industry: Medical Device --- About the Role We are supporting a leading global healthcare technology and science organization dedicated to improving patient care and empowering healthcare professionals. This company develops innovative solutions at the intersection of health, materials, and data science, working with experts across the healthcare ecosystem to solve complex challenges and enhance the wellbeing of people worldwide. They are seeking a Customer Service Analyst who is curious, analytical, and driven to deliver exceptional customer experiences. Job Description In this role, you will support customer operations across a major healthcare business group by leading end to end issue resolution, analyzing customer payment behaviors, and partnering closely with internal teams. You will use strong communication, research, and analytical skills to investigate delinquencies, implement preventive action plans, and build trusted relationships with customers and internal stakeholders. Key Responsibilities Lead end to end customer issue resolution management and analysis within a US based customer operations group Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and drive process improvements Partner with customers and internal teams, including sales, to resolve delinquent accounts Independently perform collection activities through phone, email, and written communication within defined credit policies and procedures Deliver effective oral and written communication to support a positive customer experience Conduct in depth analysis of payment behaviors and review open accounts receivable items to develop resolution strategies Build strong credibility and trust with customers and business partners through accurate processing and detailed reporting Qualifications Required Accounts receivable and collections experience Bachelor's degree or higher Experience with accounts receivable Financial analysis skills Two or more years of combined experience in finance, accounting, customer service, accounts receivable, accounts payable, or direct experience in a customer service role in a private, public, government, or military environment Preferred Direct experience in B2B collections Experience with dispute management in accounts receivable Knowledge of financial statement analysis, negotiation, and credit or financial counsel principles Advanced skills in Microsoft Office including Word, Excel, PowerPoint, and Power BI reporting Strong organizational and interpersonal skills Initiative with process improvement and ability to influence change management Experience leading or participating in Lean Sigma projects or cross functional teams Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: How to Apply Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! #AF.Indeed #ZR Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary: Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. Review DAHL & earn up to $100 | Refer a friend for rewards |

Created: 2026-03-04