End User Services Specialist

A leading health services organization in Chattanooga, TN is seeking a new End User Services Specialist to provide technical, operational, and administrative support for IT-related end-user provisioning and devices. Responsibilities: Providing technical, operational, and administrative support for IT-related end-user provisioning and support devices Performing manual installation of non-packaged software, including purchased products and internally developed applications Ensuring appropriate change management approvals are in place prior to deployment Managing multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way Providing timely and effective technical support to end users, answering questions, troubleshooting problems, and assisting in the use of hardware and software Documenting technical issues and their resolution according to incident and knowledge management standards Qualifications: 2 years of experience in Information Technology Associate's degree in Information Systems or a related field Proven analytical and problem-solving skills and ability to perform non-routine analytical tasks Proficient oral and written communication skills Proficient interpersonal and organizational skills Exceptional time management skills Desired Qualifications: Experience with Windows 10/11 operating systems and Microsoft Office 365 Experience with Active Directory (user account management, group membership, password resets) Familiarity with endpoint management tools (e.g., SCCM, Intune, or similar device management platforms) Experience with ticketing systems such as ServiceNow, Remedy, or similar ITSM tools Basic networking knowledge (TCP/IP, VPN connectivity, network printers, Wi-Fi troubleshooting)

Created: 2026-03-04