Account Specialist-Level 1 - Associate (0 - 5 Years)

Description: Provides full account management support for business, commercial, industrial, national, and government customers. Handles customer requests, complaints, and claims while ensuring compliance with company policies and industry regulations. Collaborates with internal teams and vendor partners to resolve issues, process billing, manage accounts, and support financial and operational functions. Minimum 2+ years experience in customer service, sales, claims, customer accounting, or revenue recovery. Shifts may include evenings and weekends. Education: High School Diploma or equivalent required. Associate's or Bachelor's degree preferred. Other: Proficiency in CRM software and basic computer skills. Key Responsibilities:- Assist customers with account inquiries, billing, and enrollment.- Process claims, contractor invoices, and fulfillment requests.- Communicate effectively with customers and internal teams.- Maintain accurate account records and follow established policies.- Participate in training and development programs for customer service. Enable Skills-Based Hiring No Furlough Notification ll NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. Worker Building Location GXA - GEXA Energy LP Houston TX - 0000152965 Will driving be required as part of position duties/work? Yes Driving Record Validation For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. dditional Job Details Job is located in IL office: NextEra Energy Services Midwest 850 East Diehl Rd Suite 142 Naperville, IL 60540 Will Per Diem and Mob/De-Mob expense types be available for this requisition? No If Per Diem is available, please indicate the maximum amount: 0 If Nuclear Business Unit: On-Boarding Note Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: or 561-694-4761. Will the selected worker require unescorted badge access into Nuclear protected areas? No Is NERC CIP unescorted physical or cyber access required for this assignment? No Which NERC access is needed? N/ Is Federal Energy Regulatory Commission access required? No Hours per Day 8 Hours per Week 40 Total Hours 960.00 Shift Type Standard Shift (8-5) Attachment: Job Description: Business Analyst I Location: Naperville, IL Job Overview: The Operations Analyst will be responsible for overseeing account enrollment processes, managing transactions, fostering utility partnerships, and providing crucial support in billing and arrears operations. This versatile role demands strong attention to detail, analytical skills, and the ability to perform various customer service and administrative tasks, including collections efforts in Illinois. We are seeking a dedicated individual with a positive attitude and efficiency in task completion. This position offers an exciting opportunity for growth and development. Key Responsibilities: Responsible for account enrollments, ensuring accuracy and timeliness. Handle transaction management, maintaining meticulous records and efficient processes. Develop and sustain effective relationships with utility partners. Provide essential support in billing operations and arrears. Perform customer service and administrative tasks with precision and care. Contribute to various projects, optimizing processes and supporting operational goals. Additional Responsibilities: While initial tasks are outlined, the role may evolve to include additional duties as identified by supervisors. The ideal candidate should be open to developing their skills and responsibilities over time. Qualifications: Excellent communication and negotiation skills. Ability to manage multiple tasks without extensive supervision once fully trained. Strong attention to detail with the ability to deliver precise and accurate work. Versatile and adaptable, with proven capabilities in managing diverse tasks. Positive attitude and efficiency in task completion highly valued. Strong analytical skills for effective problem-solving and process optimization. Why Join Us: This position provides the opportunity to support key staff members, enabling them to focus on expanding their market knowledge and entering new sectors. You will be instrumental in ensuring the efficient operation of the Illinois office and contribute to the overall growth and success of NextEra Energy. If you are ready to take on a role that offers growth opportunities and the chance to make a significant impact, we encourage you to apply. To Apply: Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be an excellent fit for this role. NextEra Energy is an equal opportunity employer and welcomes applicants from diverse backgrounds. We look forward to receiving your application and discussing how you can become a part of our dynamic team. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

Created: 2026-03-04