Administrative Coordinator - Vendor & Member Services

SPS PoolCare is launching a new Group Purchasing Organization (GPO) to provide pool professionals with collective buying power and operational support. We're seeking an Administrative Coordinator be the main point of contact for our - Vendor & Member Services -handling inquiries, onboarding, ticket management, and event support. Duties & Responsibilities Serve as the first point of contact for GPO members via phone, email, and ticketing systems (e.g., Freshdesk). Assist with member registration, portal setup, and onboarding. Maintain accurate member and vendor information within CRM systems. Coordinate communications between members, vendors, and internal teams to resolve pricing, order, or delivery issues. Support vendor onboarding by collecting required documentation and updating program details. Represent the GPO at select industry conferences and trade shows; assist with booth setup and lead tracking. Manage and document support tickets, FAQs, and knowledge base updates. Identify recurring issues and contribute to process improvements to enhance member experience. Requirements Required Skills & Abilities 2+ years of customer service experience, ideally in B2B or membership-based organizations. Strong communication, organization, and problem-solving skills. Experience with CRM and help desk systems (Freshdesk preferred). Tradeshow experience is a plus (Not Required) Familiarity with vendor programs or GPO operations is a plus. Proficient in Microsoft Office and Google Workspace. Willingness to travel occasionally for events. Success Profile Delivers responsive, professional service to GPO members and vendor partners. Builds lasting relationships through reliable communication and follow-through. Contributes to operational efficiency and best-in-class member experience. Entrepreneurial Spirit, resourcefulness, and the ability to thrive in a growing environment Salary Description $45,000 to $60,000

Created: 2026-03-04