Desktop Support Administrator

Description Job Title: Desktop Support Administrator Salary Range: $65,000-$75,000 annualized salary ($2,500-$2,885 biweekly gross wages) Department: Systems / IT Reports to: Vice President of Information Technology Additional info: Salaried/Exempt, Full time Footprint Solutions is seeking a highly user-focused Desktop Support Administrator to serve as the first point of contact for technical support across corporate and field users. This role is responsible for delivering high-quality Tier 1 and Tier 2 end-user support while helping modernize endpoint management, device security, and collaboration platforms. The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and a service-oriented mindset. This position plays a critical role in maintaining productivity, security posture, and user satisfaction across a hybrid workforce environment. Core Responsibilities End User Support & Service Delivery • Serve as frontline technical support for corporate and field employees via in-person, phone, Teams, and remote support tools • Troubleshoot and resolve hardware, software, and application issues including laptops, desktops, mobile devices, printers, and peripherals • Provide Tier 1 and Tier 2 support for Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online • Document incidents, service requests, and resolutions within IT service management systems Endpoint & Device Management • Image, configure, deploy, and maintain Windows laptops and mobile devices • Support MDM platforms (Manage Engine/Apple Business) for device compliance, security enforcement, and remote management • Perform OS upgrades, patching, driver updates, and lifecycle replacements • Maintain asset inventory and endpoint lifecycle documentation Hardware & Peripheral Support • Install, maintain, and troubleshoot printers, scanners, docking stations, and conference room technology • Perform preventative maintenance on endpoint equipment • Coordinate vendor repairs and warranty replacements Network & Connectivity Support • Assist users with LAN/Wi-Fi/VPN connectivity issues • Perform basic network troubleshooting and escalation to infrastructure teams when required • Support secure remote access solutions and MFA authentication workflows Process Improvement & Continuous Development • Identify trends in recurring issues and recommend improvements • Assist with endpoint standardization and deployment automation initiatives • Stay current with emerging workplace technology and security best practices • Participating in IT documentation development and knowledge base maintenance Required Qualifications Experience • 3+ years' experience in enterprise desktop support, helpdesk, or end-user computing roles • Experience supporting Windows Environments and Microsoft 365 ecosystems • Prior experience supporting remote and hybrid workforce environments Technical Skills Core Technologies • Windows 10/11 administration and troubleshooting • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) • Active Directory and Azure Entra ID (user and device management) • Endpoint imaging and deployment tools Device Management • MDM platforms • DUO MFA Software • Mobile device support (iOS, Android) • Endpoint security awareness (EDR concepts, device compliance) Support Tools • Remote support platforms (AnyDesk, Endpoint Central...etc.) • Ticketing systems (ServiceDesk Plus or similar) Preferred Qualifications • Microsoft Desktop Administrator or similar certification • CompTIA A+, Network+, or Security+ • Experience supporting Zero Trust, MFA, and Conditional Access policies • Some familiarity with legacy operating systems • Experience supporting remote-based or distributed workforce environments Core Competencies • Strong customer service mindset with professional communication skills • Excellent troubleshooting and analytical abilities • Ability to prioritize workload in fast-paced environments • Strong documentation and organizational skills • Ability to work independently and collaboratively • High attention to detail and accountability Physical Requirements • Consistently sit or stand as needed to utilize a laptop, keyboard, mouse, monitor(s), etc. • Ability to lift and transport equipment up to 30 pounds (rarely) • Consistent ability to communicate information and ideas so others will understand. Ability to observe at close range (within a few feet of the observer.) • Occasionally move about inside the Lisle Corporate Office. • Ability to physically perform work at the Lisle Corporate Office as needed • Ability to perform essential duties and responsibilities of the job with or without reasonable accommodation. Work Environment • Office Environment - hybrid, currently one day per week in the Lisle Corporate Office with remaining workweek remote (i.e. home.) • Work Schedule - expectation of 40 hours per workweek (Monday through Friday) with additional work as needed. • Business Casual, Casual, Comfortable working environment. • Occasional after-hours support during deployments or critical incidents What We Offer • Competitive salary (range commensurate with experience $65,000/yr - $75,000/yr • Mentorship culture, collaboration, innovation-driven environment • Full time (40 plus hours per week), additional as reasonably required • Benefits: Medical, Dental, Vision, Life/AD&D, short- and long-term disability insurance, FSA (qualified health and dependent care) effective first of the month after 30 days of employment • Employee Assistance Program - free and confidential • 401k - for new employees, eligible after 12 months of employment, must be at least 21 years of age, employer match 100% on first three percent of employee contributions and additional 50% up to next two percent of employee contributions • Vacation: for new employees to accrue ten (10) hours of time per month • Floating Holidays (i.e. personal days) - sixteen (16) hours of time per calendar year (prorated for this year) • Illinois Paid Leave for All Workers paid time off - forty-eight (48) hours per calendar year (prorated for this year) • Eight (8) Company paid holidays per calendar year • Professional development and certification support, tuition reimbursement program

Created: 2026-03-04