Admin Associate Retail & Guest Relations

DEPARTMENT: 18387 - Gift Shop LOCATION: 350 7th Street North, Naples, FL, 34102 WORK TYPE: WORK SCHEDULE: ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY The Administrative Associate Retail & Guest Relations is responsible for assisting the Retail Manager with the overall operations of both NCH Gift Shops. This position will aid in managing volunteer performance, maximizing sales profitability, and promoting a positive environment with a strong emphasis on customer satisfaction. Responsibilities include purchasing merchandise, marketing, maintaining facilities, and meeting or exceeding financial expectations. This position will also serve as an Administrative Assistant to Guest Relations. Performs clerical/administrative duties; handles large volume of telephone calls; prepares correspondence; compiles agendas; screens calls and visitors; coordinates travel arrangements and processes expense reports; maintains filing and organization and delivery of confidential documents. Interfaces with and acts as liaison to both internal and external customers including senior management, senior management administrative staff, managers, and vendors; interprets, communicates, and directs information to the appropriate individuals. Participates in projects and related activities that are sensitive and confidential in nature. A few examples include data entry, compliance tracking, reporting, invoicing, and ordering. Ensures appropriate phone and support coverage. Organizing lunch (and/or other) events for conference room attendees when requested - to include ordering the lunches, organizing the display/setup, breaking down and cleaning up after the event. ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. • Updates/rotates merchandise on the online Gift Shop website based on inventory, season, and trends. Responsible for the online photographing, verbiage, and inventory. • Responsible for purchasing minor merchandise by researching emerging products, anticipating buyer interest; negotiating volume price breaks, placing and expediting orders, verifying receipt, pricing, and displaying. • Orients, trains, and recognizes volunteers. Trains volunteers by reviewing policies and procedures, new merchandise; developing and implementing new product training; collaborating with Retail Manager on updated policies and procedures. • Assists with the implementation of internal vendor sales. • Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, preparing merchandise for delivery. Assists Retail Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive excellent service and quality merchandise. • Utilizes accepted NCH accounting policies and procedures to ensure daily sales reconciliation, daily deposits, total monthly sales reports, Micros reports. Continually works with Manager to seek ways to assure that processes are in place to minimize financial risk including theft and/or error. • Actively assists and supports departmental activities to ensure that operational expenses are equal to or less than the approved budget. • Assist management/leadership and department by performing clerical duties. • Coordinate and arrange meetings, prepare agendas, reserve, and prepare facilities, record and transcribe minutes of meetings. • Maintain calendars and scheduling. • Works with Timekeeping Associates to forward the exception logs daily. • File and retrieve information as required. • Receive and distribute incoming and outgoing mail, including email, answering routine requests and inquiries. • Compose and type correspondence, reports, and presentations with appropriate follow-up to ensure timeliness and accuracy. • Maintain engagement file, itineraries, and calendar of events. • Make travel accommodations and reservations. • Order and maintain unit supplies. • Receive incoming calls and handle those not requiring management/leadership's attention. • Develop, maintain, and reconcile reports and presentations as required. • Special project support and other duties as assigned. EDUCATION, EXPERIENCE AND QUALIFICATIONS • Minimum of High School or GED required; Associates Degree preferred. • Minimum of 2 years of experience in a retail setting. • Minimum of 2 years in a clerical office setting. • Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows • Reports to Director and Retail Manager • Supports less than 50-75 FTE. Skills & Abilities • Proficiency in Microsoft Office applications including MS Word, Outlook, Excel, and PowerPoint • Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows • Ability to communicate and work effectively with patients and employees at all levels in the company. • Ability to organize and prioritize workload. • Ability to use discretion and maintain confidentiality. • Excellent communication skills both written and verbal. • Excellent customer service skills • Ability to maintain a courteous and professional demeanor. • Ability to work cooperatively with all internal and external contacts in a non-judgmental manner. • Ability to perform multiple tasks in a fast-paced environment. • Follow verbal and written directions with ease. • Ability to be flexible in work style. • Ability to work in a team environment and be a team player.

Created: 2026-03-04