Director of National ISP Infrastructure Division (...

Job purpose P&Lminded leader launching and scaling HYLAN's data center ISP program in the Phoenix, Arizona market. Own delivery excellence, safety, and customer satisfaction across multiple concurrent projects while building a highperforming team and repeatable delivery model. Duties and responsibilities • Own project delivery from precon through closeout: estimating support, staffing plans, scheduling, materials, QA/QC, and handover. • Stand up ISP field operations playbooks: MOP/SOP templates, labeling standards (TIA606), test & certification workflows, photo and asbuilt requirements. • Recruit, develop, and retain ISP talent (techs/leads/estimators); implement training ladders and safety culture (OSHA compliance). • Direct customer engagement with hyperscale and enterprise operators; manage SLAs, scorecards, and executive readouts. • Coordinate with GC, electrical, OSP, and data center operations for integrated delivery; resolve field escalations. • Forecast labor and materials; manage margins, WIP, and change orders in partnership with finance and PMO. • Drive continuous improvement-standard kits, prefab opportunities, tool control, and digital reporting (photos, dailies, SiteTracker/Sage). Qualifications • 7-10+ years in structured cabling/data center builds with 3+ years leading field teams or programs. • Proven record delivering ISP scopes in live/greenfield data centers for hyperscaler/colocation clients. • Fluency in TIA/EIA standards, test/certification, and documentation best practices. • Financial acumen: estimating, margin management, risk mitigation, and changeorder strategy. • Strong clientfacing presence; able to represent HYLAN with executives and site leadership. • BICSI RCDD or DCDC, OSHA30, PMP a plus; manufacturer certifications (CommScope/Corning, etc.) strongly preferred • Must meet customer background/drug requirements and maintain site badges as needed.

Created: 2026-03-04