Cafe Manager (SLK)

Title of Position: Cafe Manager - Food & Beverage Summary of Position: The Campus Café Manager is responsible for the day-to-day operations of a single Gateway Café location as part of the centralized Food & Beverage (F&B) team. This role ensures exceptional guest service, operational excellence, and alignment with Gateway Church's mission. The Café Manager reports to a centralized Food & Beverage Manager and collaborates regularly with campus staff, regional F&B leadership, and peer Café Managers across other Gateway locations. This leader oversees all aspects of café operations-including financial performance, product quality, team leadership, and ministry support-while fostering a Christ-centered, welcoming environment for guests and team members. Success in this role requires a strong background in retail food service, strong people and time management skills, and a heart for serving both team and community. Principal Job Responsibilities: Team Leadership & Collaboration Lead, schedule, and develop a team of shift leads and attendants. Provide hands-on training and coaching, with a focus on hospitality, compliance, and performance. Partner with campus ministry departments and event teams to support weekend services, and special events. Collaborate with regional F&B leadership and peer Café Managers on best practices and process improvements. Participate in Central F&B meetings and training (remote and in-person). Operations & Oversight Manage daily café operations, including opening/closing routines, product merchandising, cleanliness, and guest experience. Supervise café and breakroom stock levels; coordinate with vendors to maintain inventory par levels. Implement and uphold health department guidelines and safety protocols; maintain a clean, compliant, and welcoming café. Work shifts as needed to provide coverage, mentorship, or support during peak periods or major events. Financial & Administrative Responsibilities Monitor and steward café budget in alignment with campus and F&B goals. Track and report café sales, labor, and waste data; review weekly performance reports and identify opportunities for efficiency. Reconcile daily sales deposits and credit card batches; ensure accuracy of reporting in Square POS. Enter and code receipts, manage vendor orders, and track expenses in coordination with F&B Admin and Finance teams. Conduct monthly and annual inventory counts and submit timely reports. Product & Service Strategy Curate and maintain a simplified, effective café menu that meets campus needs and aligns with central strategy. Support menu transitions and pricing updates provided by central F&B leadership. Provide feedback to central team regarding campus-specific needs, preferences, or operational challenges. Job Requirements: Minimum 2 years of experience in café or restaurant management (preferably in a retail food service environment). Demonstrated ability to lead, coach, and develop teams. Strong communication and interpersonal skills; ability to collaborate cross-functionally. Proficient in inventory management, vendor relations, and POS systems (Square experience preferred). High attention to detail, especially in scheduling, cleanliness, and food safety standards. Servant leadership mindset with a passion for hospitality and ministry support. Ability to work flexible hours, including weekends and evenings. Must obtain and maintain a current Food Manager Certification. The DNA of a Gateway Leader At Gateway, we seek to build and nurture a culture for our organization that produces and protects a God-honoring atmosphere. We lay the foundation for this cultural expression by personally living out Gateway's values and instilling them in all who work alongside us on our staff. Our values can be described by three words: spiritual, professional, and relational. By upholding these values and our social covenant, we can better serve the kingdom through our vision, mission, and purpose. Spiritual Being spiritual is having God-centered influence grounded in scriptural truth and empowered by the Holy Spirit. We value being teachable and humble, fostering a culture of kindness, trust, loyalty, and honor. We are also servant-hearted as we focus on building the kingdom and being full of faith to hear, believe, and obey God. Professional Being professional is producing high-quality work in a productive manner while operating in a culture of excellence, not perfectionism, to support Gateway's mission. We steward Gateway's vision and purpose while upholding high leadership standards regardless of position and lead with love, remaining above reproach in our conduct. Relational Being relational is valuing relationships over results. We show integrity by being humble, honest, trustworthy, and accountable to one another and the Lord. We are unified in supporting the needs of our organization-collaborating together, being approachable in every situation, and having fun along the way! We are also compassionate-always extending mercy and grace balanced with truth. Competencies Critical to this Position: Core Competencies: Highly self-motivated Excellent data entry skills Willingness to take on new tasks and initiatives Able to work in a fast-paced environment and meet deadlines Technical Competencies: Proficiency with MS Excel - Intermediate Knowledge in budgeting/good money manager Quick thinker and responder with good communication and relational skills Detail focused and ability to follow instructions Key Performance Measurements: Strong communication with Supervisor, Director and other departments Guest Service Team Development Volunteer Connection Café/Food Services sales budgeting Maintaining event food budget Successful inventory management Follow oversight and department vision and directives This description is not all inclusive, and other duties may be assigned as necessary. Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion. Employment Requirement: All Staff must be a member or become a member of Gateway Church upon employment.

Created: 2026-03-04