SaaS Solutions Administrator

Your Future Evolves Here At Evolent, we partner with health plans and providers to improve outcomes for individuals facing complex and costly health conditions. By bridging the gaps in the fragmented healthcare system, we ensure that everyone receives the compassionate care they deserve. We value work/life balance, offer flexibility to adapt work around your life, and empower our employees with the autonomy to accomplish their tasks. We believe that when people feel supported in living their best lives, they perform at their best. This commitment to diversity and inclusion is at the heart of our organization. Join Evolent for the mission and stay for the culture! What You'll Be Doing: As a SaaS Solutions Administrator, you will be responsible for managing the complete lifecycle of SaaS applications within the company. Your efforts will focus on discovering, optimizing, securing, and governing SaaS usage to ensure maximum business value and compliance. You will also support administration functions of enterprise platforms such as Jira, Confluence, Jira CMDB, and Statuspage. Key Responsibilities: Manage the SaaS lifecycle by discovering and overseeing SaaS usage, enforcing configuration policies, optimizing entitlements, automating onboarding/offboarding processes, and producing reports on SaaS usage and costs for IT leadership. Collaborate with digital workplace engineering and security teams to establish documentation of SaaS configurations, security controls, and compliance processes while identifying vulnerabilities and noncompliant usage. Administer and optimize the Atlassian suite including Jira, Confluence, Statuspage, and Jira CMDB, focusing on migrations, workflow analysis, automation, and third-party app integrations. Integrate SaaS and enterprise platforms to facilitate streamlined IT processes (e.g., ITSM, IAM, ITAM) and business workflows by managing implementations and conducting testing and User Acceptance Testing (UAT). Generate usage reports and perform system health checks regularly. Engage with vendor support teams for resolution of platform issues. Create and distribute knowledgebase articles to assist IT staff and reduce the need for support. Ensure timely and accurate service delivery in alignment with team Service Level Agreements (SLAs). Pursue continuous technical improvement by researching and identifying new processes and technologies. Adhere to and promote all aspects of IT Privacy and Security Policies and Procedures. Participate in project and team meetings, sharing knowledge and mentoring team members continuously. Required Qualifications: Bachelor's degree in IT or a related field. 3+ years of experience in IT operations, SaaS administration, and supporting datacenter and cloud-based Atlassian applications. Strong analytical, problem-solving, collaboration, and documentation skills. Familiarity with ITSM, IAM, and CMDB systems. Experience with audit, privacy, and security requirements including SOC2 and HIPAA. A dynamic work style with the ability to manage multiple tasks while maintaining a service-oriented approach. Detail-oriented and organized, capable of working independently to handle complex projects simultaneously. Experience with automation and scripting tools (PowerShell, Bash, Python) is desirable. Able to learn new technologies and effectively communicate technical issues to diverse audiences. Relevant certifications such as ITIL® Foundation and Atlassian cloud certifications are a plus. To ensure a secure hiring process, we implement several identity verification measures, including the submission of a government-issued photo ID. Additionally, we conduct comprehensive background checks, in-person I-9 verification, and may require drug screening prior to employment. Note: Use of AI tools during interviews is prohibited and monitored, with any misrepresentation leading to disqualification. Technical Requirements: All employees must possess high-speed internet (over 10 Mbps) at their home. For call center roles, direct connectivity to the home internet router is required. Note that these technical requirements are subject to change based on the re-opening of office locations. Evolent is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you require reasonable accommodation to access information provided on our website, please reach out to for assistance. The expected base salary for this position ranges from $88,000 to $105,000, with eligibility for a bonus based on defined performance metrics. Evolent takes pride in providing comprehensive benefits including health insurance to qualifying employees. Compensation is based on the skills and experience required for the position and may vary based on the qualifications of selected candidates. If you don’t see your dream job listed, feel free to leave your contact information and resume. We will reach out if a suitable opportunity arises!

Created: 2026-03-04