Security Control Room Operator

Overview Job Skills / Requirements The Security Control Room Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room Schedule: Hiring for all schedules (FCS operates 24/7 operations including nights, weekends and holidays. Open availability is required. Duties: monitor CCTV and alarms, dispatch officers, submit incident reports Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems Proactively monitor all surveillance cameras and CCTV remote viewer programs Monitors and responds to all security/life safety system alarms Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies Serve as the liaison between all departments and the security department Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods) Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff Complete "task work orders" for all reported maintenance needs Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems Control and monitor the two-way communication systems Make emergency notifications as necessary pursuant to site Post Orders Education Requirements (All) High School Diploma or GED Additional Information / Benefits Paid Holidays Weekly Pay 401K/403b Plan Short Term Disability Dental Insurance Paid Vacation Long Term Disability Vision Insurance Medical Insurance Life Insurance The following screenings are required: Drug Screen Criminal Background Check Motor Vehicle Education Verification Employment Verification First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

Created: 2026-03-04