Administrative Support Specialist

Duties May Include: • Perform Transition Assistance Program (TAP) data entry and maintain individual customer records using the Air Force Family Integrated Results and Statistical Tracking System (AFFIRST) and TAP ACCESS database systems. • Provide front desk customer service, greet visitors, receive telephone calls, screen calls and visitors, and refer to appropriate staff or offices based on knowledge of M&FRC programs and operations. • Serve as the primary Records Custodian for M&FRC, establishing, maintaining, purging, and disposing of office records and files in accordance with Air Force Instruction (AFI) 33-322, Records Management Program and Air Force Records Disposition Schedule. • Use Microsoft Office, Access, and Excel to produce documents, create and maintain databases, prepare reports, and perform office automation functions including word processing, spreadsheet management, and graphics creation. • Prepare, review, and edit a wide variety of recurring and nonrecurring correspondence, reports, and documents, ensuring correct grammar, spelling, punctuation, capitalization, and format. • Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Screen mail and electronic messages, establish suspense dates using automated schedulers, and track compliance. • Maintain M&FRC Outlook appointment calendar, schedule meetings, and coordinate activities. • Ensure customers complete Statement of Understanding (SOU) forms and other required intake documentation. • Provide information to potential patrons on types and availability of M&FRC programs and services, demonstrating appropriate public relations skills. • Establish, update, and maintain office records including time and attendance records, requisition office supplies, update tracker and suspense files, and perform various clerical duties supporting organizational operations. • Assist in developing training aids, provide hands-on training to office members, and perform troubleshooting of system and software problems. • Transmit and receive documents electronically using networked computers and workstations. Requirements Required Qualifications: • Knowledge of Microsoft Office, Access, and Excel programs. • Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports. • Knowledge of format, rules, procedures, and operations applicable to clerical assignments including correspondence preparation and review, telephone screening, file and records maintenance, mail processing, and general administrative work. • Ability to locate, assemble, and compose information for routine reports, inquiries, and nontechnical correspondence. • Ability to communicate effectively, both orally and in writing, using tact and courtesy. • Ability to read and become thoroughly familiar with AFI-36-3009, M&FRC program desk guides, AFFIRST Training guides, and TAP ACCESS database systems. • Ability to complete OPSEC Awareness Training (GS130.16 course) within 30 days of start date. • Eligibility to obtain base vehicle passes and Personal Identity Verification (PIV) for Minot AFB access. • Ability to pass background check for network access via TASS system. • Ability to report to work within 14 days of contract award. Desired Qualifications: • Knowledge of and/or experience with Air Force terminology. • Previous experience working in military office environments or supporting military customers. • Experience with Air Force Family Integrated Results and Statistical Tracking System (AFFIRST). • Experience with Transition Assistance Program (TAP) operations or similar military support programs. • Previous experience serving as a Records Custodian or managing records per federal regulations. • Familiarity with Air Force Instructions (AFIs), particularly AFI-36-3009, AFI 33-322, AFI 31-401, and AFI 31-101. • Experience working at Minot Air Force Base or familiarity with installation operations. Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Coverage for eligible employees and family through CareFirst and VSP. Paid Time Off – PTO granted in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.

Created: 2026-03-04