Collections Representative

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Collections Representative Detroit, MI (Hybrid; 3 days onsite/2 days remote) W2 Contract 12+ Months Hours: M-F 8am - 5pm Pay Rate: $21/HR Job Summary The Collection Representative plays a critical role in reducing arrears and write-offs for residential and non-energy accounts. This position is responsible for resolving internal and external customer inquiries and complaints related to collection policies and procedures. The job role requires strong communication, analytical, and problem-solving skills while adhering to regulatory guidelines and company standards. Qualifications: High School diploma or equivalent Minimum of 3 years of customer contact experience Proficiency in corporate applications and data tools: SAP, Teams, Outlook, Accurint, Experian, Excel, Word Available for shift assignments Successful completion of required training and assessments Strong math aptitude Effective negotiation and organizational skills Key Accountabilities: Investigate, analyze, and resolve collection-related inquiries for residential and non-energy accounts. Handle customer transactions including, but not limited to: Bill inquiries, past due balances, and balance transfers Payment processing in compliance with PCI guidelines Service turn-ons, disconnects, restores, and security deposits Payment arrangements, refunds, and late fee adjustments Service requests and restoration activities Update account information using customer input, internal tools (e.g., Collection Agent Assist Tool and Cloud for Customer C4C), and interdepartmental communications. Attend Customer Resource Fairs and refer eligible customers to available resources and state low-income programs. Ensure compliance with MPSC Billing Practice Rules, Fair Debt Collection Practices Act, and other statutory regulations. Communicate professionally and courteously with customers, applying conflict resolution skills to resolve account issues. Identify and refer accounts involving: Name switching, occupancy verification, high-risk flags ID fraud, theft, probate, legal collections Collection agencies, bankruptcy, and special handling Verify customer identity before disclosing account information Beware of scams. S3 never asks for money during its onboarding process

Created: 2026-03-04