Program Coordinator

Posting Details Posting Details Job # 042497 Department Code 40303-1160 Department Student Experience Job Title Program Coordinator Location Syracuse, NY Campus Syracuse, NY Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy. Pay Range $21.00 - $23.35 Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S4 FLSA Status Non-exempt Hours Standard University business hours 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer) Hours may vary based on operational needs. Job Type Full-time Unionized Position Code Not Applicable Job Description The Program Coordinator is a key player in planning and implementation of the family orientation and Welcome Week programs for families and hires, trains and supervises the Family Support Navigator student leader team and a NODA Intern. The staff member takes a lead role in scheduling, securing presenters for and facilitating virtual initiatives for family engagement with the University. The Program Coordinator manages program logistics and facilitates collaboration with many campus partners to plan Family Weekend (serving over 5,000 families and supporters) and recruits, trains, and supervises Family Weekend volunteers. The Program Coordinator engages the family members and supporters of the university's undergraduate students, supports student success and creates opportunities for family/supporter involvement in the student experience. The staff member shares responsibility with the Director for supporting families in crisis and fields critical feedback from the family constituency on behalf of the University. They help families identify appropriate resources and provide support as they and their student solve problems. In addition, the Program Coordinator liases with the Student Experience Communications team to manage communications and social media strategies for the department within University guidelines. Education and Experience Bachelor's degree required. 2-3 years' experience in a higher education setting strongly preferred. Skills and Knowledge Excellent oral and written communication skills and experience writing and editing communications. Thorough knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Strongly prefer candidates with: Adobe Creative Suite experience and web editing skills (e.g., WordPress). Event/Program planning and implementation experience. Evidence of working collaboratively with colleagues in a complex organization. Supervisory experience or skills. Ability to multi-task and stay organized. Ability to build relationships with constituents and manage confidential information. Responsibilities Implement Family Weekend program (5,000+ participants) for the families/supporters of all undergraduate students, inclusive of content, scheduling, campus collaborations, logistics, and program coordination. Ensure program aspects include academic support, inclusive programming, and programming that encourages family/supporter curiosity about campus resources and allows for family interactions with one another. Develop and implement communication plans and initiatives (with the direction of the Student Experience Communications Team) for family members of upper division students, first-generation students and those registered for and attending Family Weekend. Monitor activity on up to six parent-administered Facebook groups to share trending issues with the Director and other divisional and University-wide leadership. Leverage the tools within the CampuESP Orange Family Connection portal to provide targeted communication to families, advertisements, and moderate several discussion boards. Use internal social media channels and other key Syracuse University channels, in consultation with SE Communications, to amplify messaging to families and supporters. Recruit, train, and supervise Family Support Navigator team (10 undergraduate student leaders) and a NODA Intern for the Summer Family Orientation Program by developing and providing training, evaluation and feedback efforts and creating their work schedule and responsibilities. Coordinate participation in up to ten admissions/ recruiting events for prospective students and represent the department. Plan, execute and host year-round virtual educational programming for families and supporters on important topics. Lead volunteer recruitment and training for 50-75 Family Weekend volunteers. Provide scheduling, support, and direction during Family Weekend. Share staff leadership responsibilities for key programs during Summer Family Orientation, Welcome Week and Family Weekend, including management of the Family Weekend Welcome Center and accessible parking process for Family Weekend. Share staff leadership of support for families in crisis situations by providing resource information and arranging necessary referrals and services within the department's Guidelines for Families in Crisis Situations and the Student Experience Student Emergency Response Protocols. Other duties as assigned. Physical Requirements Not Applicable Tools/Equipment Not Applicable Application Instructions In addition to completing an online application, please attach a resume and cover letter. About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect. Quick Link Job Posting Date 01/13/2026 Application DeadlineFull Consideration ByJob Category Staff Message to Applicants

Created: 2026-03-04