Customer Service Rep04244 135 Madison Road

Job DescriptionWe are seeking a friendly Customer Service Representative to join our team in Orange. As a key member of our customer support team, you will be the primary point of contact for our valued customers, ensuring their needs are met with the highest level of service. Respond to customer inquiries via phone, in person, in a timely and professional mannerProvide accurate information about products, services, and company policiesProcess orders, refunds, and exchanges efficientlyIdentify and escalate complex issues to managmentMaintain detailed records of customer interactions and transactionsCollaborate with team members to improve customer service processesStay updated on product knowledge and company policiesAchieve performance targets and quality assurance standards Qualifications: Qualifications Excellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in customer service software and basic computer skillsAbility to multitask and prioritize in a fast-paced environmentPatient and empathetic approach to customer interactionsHigh school diploma or equivalentPrevious customer service experience preferredAbility to work flexible hours, including weekends and holidays as neededKnowledge of our products or services is a plus

Created: 2026-03-04