CYARA Tester

CYARA tester • Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara) • Good understanding of below contact center concepts: o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM • Design, develop, execute and maintain automated test scripts for the IVR system • Verify and validate performance and reliability of the IVR system. • Good understanding of Cyara Velocity, Cruncher and Pulse modules • Develop and document test plans • Work closely with the development team to ensure defects are closed timely manner. • Strong analytical, problem-solving and Troubleshooting skills • Excellent communication skills and should work directly with customers/vendor • Develop, maintain, and execute CYRA automated test scripts. • Build automated suites for regression, smoke, and functional testing. • Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. • Analyze CYRA reports and troubleshoot failures • Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. • Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load testing using tools like CYRA, Hammer, or custom call generators • Ability to simulate concurrent calls and track system performance • Prepare test scenarios, test cases, and reusable scripts • Perform E2E customer journey testing for voice & digital channels • IVR platform testing by Cyara and Python/JavaScript for test automation • Good understanding of Software Testing Lifecycle (STLC) • Knowledge of contact center platforms: o NICE CXone o Genesys o Cisco UCCE / UCCX Salary Range- $85,000-$95,000 a year #LI-SP3 #LI-VX1

Created: 2026-03-04