Platform Technician - GenAI Voice Agent Configuration (...

Platform Technician - GenAI Voice Agent Configuration (Healthcare) Location: India (Remote) Work Hours: Must overlap with U.S. business hours Overview We are seeking a Platform Technician to configure and support GenAI voice agent platforms for U.S.-based healthcare providers. This role focuses on deploying AI-driven voice workflows for patient access, scheduling, billing, and call-center operations, with a strong emphasis on PHI protection, prompt configuration, and healthcare compliance. This is a hands-on technical configuration role working with conversational AI platforms-not model training or AI research. What You'll Do • Configure and maintain GenAI voice agents and conversational workflows • Customize prompts, intents, entities, and routing logic for healthcare use cases • Integrate AI voice agents with call-center and contact-center systems • Ensure HIPAA-compliant handling of PHI across prompts, logs, and integrations • Test, monitor, and troubleshoot voice agent behavior in production • Collaborate with U.S.-based product, operations, and compliance teams Required Qualifications • Based in India with availability overlapping U.S. business hours • STEM degree (Computer Science, Engineering, IT, Data Science, or related) • Training or hands-on experience in AI, conversational AI, or LLM-based systems • Experience with AI voice agents, conversational AI, or IVR platforms • Experience in healthcare environments, especially call centers or patient access • Strong understanding of PHI, HIPAA, and healthcare data sensitivity • Experience configuring prompts, conversational flows, and integrations • Detail-oriented, well-documented, and comfortable with configuration-driven systems Nice to Have • Experience with healthcare voice automation platforms • Familiarity with call-center KPIs (containment, transfer rate, CSAT) • Exposure to LLM guardrails, prompt governance, or AI safety controls • Experience supporting AI systems in regulated industries

Created: 2026-03-04