Senior Manager, Customer Data & Analytics

Job Description WM Digital is seeking a forward-thinking Senior Manager, Customer Data & Analytics to shape and scale data engineering, data management, and product support capabilities that power our Customer businesses. This leader will partner closely with stakeholders to transform data into trusted insights, accelerate decision-making, and deliver meaningful customer impact at enterprise scale. I. Job Summary Provides strategic leadership across two to three teams and/or high-impact initiatives, guiding the delivery of innovative technology solutions from concept through execution to support complex, enterprise-level business needs. II. Essential Duties and Responsibilities Partner with Digital and Business partners to define and implement the data strategy and data governance for the Customer businesses including Sales, Customer Experience, Brand & Marketing and Pricing. Collaborate with business stakeholders and IT leaders to identify and prioritize data needs and opportunities. Manage a team of data engineers, business analysts, data management analysts and support staff to deliver high-quality data solutions and services. Oversee the design, development, and maintenance of data pipelines, data warehouses, data lakes, dashboards, reports, and analytical models including AI (GenAI, Agentic AI). Drive innovation and best practices in data engineering, AI/analytics, and data management solutions. Ensure data quality, integrity, security, and compliance with data governance standards and best practices. Oversee the team budget, resource planning and supplier management. Provide guidance, coaching and mentoring to the data and analytics team and foster a culture of learning and development. AI (GenAI, Agentic AI) experience is preferred Ability to lead and mentor Expertise in data warehousing, ETL, data modeling, data quality, data governance, data visualization data teams, coordinate cross-functional projects, and present complex data findings to both technical and non-technical audiences. Analytical mindset with ability to apply business acumen to solve real-world problems through a practical approach. Curious mindset that constantly seeks improvement and optimization opportunities. Understanding of SQL, Snowflake, AWS, Azure, or other data technologies. Strong communication, collaboration, problem-solving and project management skills. Ability to work in a fast-paced, dynamic, and complex environment. III. Qualifications A. Required Qualifications Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant experience. 8 years or more years previous experience (in addition to education requirement) B. Preferred Qualifications Project Management Certification ITIL Certified Software Test Engineer equivalent Expereince with AI tools and technologies IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This role is required to be onsite at our downtown Houston, TX headquarters Monday through Thursday with a flexible work from home day on Friday. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. About Us ABOUT WM WM (WM.com) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. About the Team What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Created: 2026-03-04