House Attendant

Position Overview We are seeking a diligent House Attendant to join our team. The House Attendant will play a crucial role in maintaining the cleanliness and tidiness of assigned rooms and public spaces in alignment with our company's standards. Additionally, delivering exceptional customer service to create memorable experiences for our guests is paramount. Responsibilities Maintain complete knowledge of and comply with all departmental policies/service procedures/ standards Maintain complete knowledge of and comply to Proper Image, Proper grooming standards and Proper Uniform policies Maintain complete knowledge of Proper Fundamentals Monitor and maintain knowledge of all assigned assignments or shifts Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive and personalized guest relations at all times. Circulate in assigned areas frequently Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately Tailor interactions and offerings based on guest preferences. Log guests' preferences Proactively resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation and organization of all hotel areas Attend pre-shift briefings/lineups and provide operational feedback Maintain awareness of noise, music, and lighting levels in hotel areas and report discrepancies to Manager Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements Ensure security of any assigned keys Review assignment sheet and update completed assignments. Check with Manager and Housekeeping office for additional assignments throughout the shift Review assigned area and complete general removal of any trash or debris Stock cleaning carts with designated supplies and equipment Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas Clean designated areas with proper chemicals, tools and equipment Ensure that nothing is stored in stairwells. Keep fire exits clear Transport any food and beverage trays/items in public areas to service areas Check under furniture for debris and remove if present; reposition furniture to correct floor plan Inspect condition of all furniture for tears, rips and stains and report damages to Manager. Dust and polish all woodwork Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents Clean all lamps, light fixtures and light switches; check for proper working condition Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned Remove dust, grease and smears from house/public phones and reposition properly Replace soiled/damaged phone books Physical Requirements Ability to bend, stoop, squat, and stretch to perform cleaning tasks Capability to lift, push, and pull up to 40 lbs. regularly Capacity to stand and maintain mobility for up to 4 hours at a time Qualification Standards High school diploma or equivalent preferred Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Created: 2026-03-04