Community Programs Support Specialist

Full-Time Hybrid Eligible Summary The Community Programs Support Specialist serves as a subject matter expert and operational support for the community programs at Meals on Wheels Central Texas, including Home Delivered Meals, Congregate, PALS, HOPE, and Groceries-to-Go (GTG). This role provides integrated support to geographic-based program teams and includes direct program execution. The specialist ensures program standards, compliance, and operational excellence while actively participating in service delivery and community engagement. Key Responsibilities • Serve as a subject matter expert for Home Delivered Meals, Congregate, PALS, HOPE, and Groceries-to-Go programs. • Support geographic-based Program Coordinators by ensuring they have tools, resources, and training to operate all programs effectively. • Execute program activities directly within assigned hubs, including meal delivery, pet service coordination, and volunteer engagement. • Monitor compliance and quality standards across all programs and recommend improvements. • Collaborate with internal teams to align program operations with organizational goals and evolving community needs. • Assist in the development and dissemination of program materials, guidelines, and operational protocols. • Track and report on program performance metrics and outcomes for all service areas. • Ensure timely communication with neighbors regarding service changes, cancellations, and program updates. • Participate in organizational initiatives to enhance neighbor experience and service quality. • Collaborate with Site Coordinators and Community Program Coordinators to ensure consistent implementation of compliance protocols for all programs • Ensure ongoing compliance with funding and grant requirements, including timely reporting and documentation • Complete required shifts in meal delivery, office support, or program management as assigned. Qualifications • High school diploma or GED required; associate or bachelor's degree preferred • Minimum 3 years of experience in community-based services • Strong organizational, communication, and problem-solving skills • Ability to work collaboratively across teams and adapt to evolving program needs • Valid Texas Driver's License and insurable under MOWCTX policy • Commitment to the mission and values of Meals on Wheels Central Texas Workplace Environment and Physical Demands This role may work in an office, field, or service setting and requires regular use of computers and standard equipment. Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 35-50 pounds. Communication via phone, email, and in-person is essential. Reasonable accommodations will be made in accordance with ADA standards. Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This employer participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and/or DHS before any adverse action is taken. Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.

Created: 2026-03-04