Patient Access Representative I

An opening currently exists for a Patient Access Representative in the Admitting Department. Job Description Pomerene Hospital, situated in Millersburg, Ohio, is a community-focused healthcare facility dedicated to providing quality medical services to the region. Known for its patient-centered approach, the hospital offers a range of services, including emergency and hospital medical care, surgical procedures, specialized treatments, as well as physician-based services. Pomerene plays a vital role in enhancing the well-being of its community, fostering a compassionate environment for patients and their families, serving out the mission of "caring for our community's health". Today, Pomerene Hospital operates as a 55-bed, independent, not-for-profit rural community hospital. As one of the largest employers in Holmes County, Pomerene Hospital serves not only the local community but also residents from all neighboring counties. Working with us you will be eligible for: Medical, Dental, and Vision Insurance Life Insurance Voluntary Accident and Critical Illness Insurance Short-Term Disability FSA Options 403(b) with Employer Matching & Contributions Employer-Paid Certifications Tuition Reimbursement Generous Paid Time Off The Patient Account Representative interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, and benefits. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Essential Functions: Moves throughout the facility, appropriately assists in emergency drills and performs the physical requirements needed to deliver services as assigned. Performs the manual and administrative responsibilities of this position according to hospital and department policy and procedure. Provides a positive internal and external communication system for all customers. Prioritizes tasks in a changing work environment and can perform work with frequent interruptions. Demonstrates commitment to Pomerene Hospital's Values. Delivers service that builds customer satisfaction. Effective written and verbal communication skills Ability to multitask within multiple accounts in high volume insurance verification processes. Maintains productivity and quality expectations set forth by department. Participates on committees and engages in continuous improvement efforts. Ability to provide PBX operator functions Qualifications: High School Diploma/GED -Required Healthcare/Medical Experience-Preferred Shift: Typical hours will be 6:00PM - 6:00AM with the flexibility to cover the needs of our customers.

Created: 2026-03-04