Kinaxis Maestro production support consultant

Role:- Kinaxis Maestro production support consultant Location:-Austin. TX( Remote) Visa:- Any JD Key Responsibilities 1. Production Support AMS Leadership Own end-to-end Kinaxis Maestro production support (L2/L3). Act as single-point technical and functional owner for complex Kinaxis issues. Lead incident, problem, and change management for Maestro environments. Drive Root Cause Analysis (RCA), corrective actions, and preventive controls for recurring issues. Manage SLA adherence, backlog ageing, and priority-based ticket resolution. Lead war-room / stabilization initiatives during high-severity incidents or escalations. Proactively identify risks related to: Job failures Performance degradation Data inconsistencies Integration issues 2. Hands-on Kinaxis Maestro Responsibilities Hands-on troubleshooting and support for: Maestro workflows Concurrent Planning logic Supply, Demand, Inventory, Capacity Master Scheduling modules Deep involvement in: Data models (dimensions, measures, hierarchies) Workbooks, worksheets, alerts, and dashboards Control tables and automation chains Monitor and manage: Automated jobs Data loads Performance bottlenecks Execute and validate: RPK/IPK migrations Configuration changes Emergency fixes and controlled deployments 3. Kinaxis Upgrades Release Support Lead Kinaxis Maestro service updates and upgrades from support perspective. Plan and execute: Regression testing Impact analysis Hypercare post-upgrade Coordinate with Kinaxis, internal teams, and business users during release cycles. Ensure smooth transition from project → run. 4. Integration Data Management Support and troubleshoot Kinaxis ERP integrations (SAP S/4HANA, ECC, legacy systems). Validate: Data transfers ETL/DTC processes Interface failures and data mismatches Ensure data quality, consistency, and timeliness for planning runs. 5. Governance, Reporting Client Management Act as primary support lead and escalation point for business and IT stakeholders. Lead governance forums: Daily / weekly operational reviews SLA backlog reviews Monthly service reviews Provide transparent status reporting on incidents, risks, and mitigation plans. Partner with delivery, functional, and client teams to improve service maturity. 6. Knowledge Management Team Enablement Define and maintain: SOPs, runbooks, KT documents Support playbooks and automation guidelines Mentor and guide Kinaxis support analysts and junior SMEs. Drive capability upliftment and dependency reduction within the support team. Support onboarding and transition activities. Required Skills Experience Experience 8-12+ years overall experience in supply chain planning / Client solutions. 4-6+ years of hands-on Kinaxis Maestro / RapidResponse experience. Strong background in production support / AMS / run engagements. Experience handling business escalations and SLA recovery scenarios. Kinaxis Maestro Expertise Hands-on experience in: Maestro Supply Planning Capacity / Constraint Planning Master Scheduling Attribute-based planning Concurrent Planning concepts Strong troubleshooting skills across configuration, data, and performance layers. Support Process Skills Strong knowledge of ITIL processes (Incident, Problem, Change). Experience with ServiceNow or similar ticketing tools. Ability to lead war-room calls and executive updates. Experience in hypercare and transition-to-run models. Education Certifications Bachelor's degree in Engineering, Supply Chain, IT, or related field. Kinaxis Maestro / RapidResponse Certification - strongly preferred. ITIL / APICS certifications - good to have.

Created: 2026-03-04