Procurement Operations Analyst

DescriptionAdditional Context About the Role This role will focus on the following activities in order of importance: 1. Interns: Ideal candidate has experience working with college interns and have a willingness to work with high school interns; experience coordinating intern recruitment & selection (reviewing resumes, conducting interviews, selecting candidates); experience coordinating mentor recruitment, interviewing, and training. 2. Audit Support: Ideal candidate has experience testing department controls, carrying out audit remediation follow ups, and coordinating audit responses (research, information gathering, drafting, and submitting responses). 3. Research: Ideal candidate has experience performing research using internal department or company databases or systems to gather information to respond to audits, legal requests, or other compliance requests. Ideal candidate has excellent customer service skills and experience providing level 1 support for operational technical and process issues (use of tools, finding resources, process, etc.). 4. Policy & Guidelines: This candidate will have potential opportunity to support corporate and department policy & guideline work (e.g., research, information gathering, and drafting policy). Job Profile Summary: This position is responsible for analyzing the complex business problems presented by multiple areas and developing solutions for Procurement Support Services (PSS) and potential external clients, including, but not limited to, Product, Members, Providers, Regulatory Agencies, Privacy, Information Security, Legal, and Enterprise Strategy. This position may be responsible for many and/or all the following: Support daily operations of PSS tools and personnel Analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers Directly produce datasets and reports for analysis using system reporting tools Support innovation efforts to improve and expand PSS services and processes Support the management, creation, organization, and delivery of knowledge assets for PSS Direct department communication and training for PSS Job Description: Works with PSS (Category Teams and SRG) and other business areas to define needs, determine a strategy, define/gather/document business requirements and produce a plan/proposal for delivery of a project. May provide consultation to PSS and lead cross-functional teams to address business issues or information needs. Improves PSS processes using best practices and knowledge of internal or external business issues. Addresses user issues related to e-Procurement systems and tools. Ties together solutions across systems. Develops and deploys large scale applications. Works with business and divisional data teams to design and generate tools to build analysis and reports that are actionable within the business environment. Gathers, cleans, and analyzes data in order to prepare reports and identify insights for business stakeholders. Acts as an organizational partner to support a formal continuous improvement program and facilitate execution of continuous improvement initiatives for internal customers, including conducting strategic planning and discovery sessions, performing root cause analysis, and validating improvement value realization through metrics. Develops in-depth market intelligence materials to support PSS Category Teams. Responds to PSS research requests by gathering, synthesizing, and presenting a summary of up-to-date, relevant, and credible market intelligence and/or industry best practices. Proficiently uses business intelligence secondary sources (i.e. Gartner, Forrester, Everest Group, etc.) and other sources of information to respond to research requests. Provides user instruction of secondary sources and other department or corporate information sources. Leads and support efforts to organize PSSs internal knowledge stores to ensure compliance with clients policy and knowledge management best practices. Plans, deploys, configures, and manages secure Microsoft Teams and SharePoint sites to promote department collaboration and communication. Writes and edits an array of communications materials for internal/external audiences. Facilitates and delivers training and learning solutions, including instructor lead classroom and remote training via video conferencing and other technologies, using adult learning principles, effective facilitation concepts, and successful classroom management. Required Job Qualifications: Bachelor Degree with at least 0-2 years of experience working in a role which requires one or more of the following: business development, business analyst, innovation management, etc. OR 6 years of experience working in a role which requires one or more of the following: business development, business analyst, innovation management. 0-2 years progressive experience in indirect procurement, supply-chain management, supplier management, or category management. Proficient at MS Excel, Word, Outlook, PowerPoint, and Visio. Critical thinking, analytical skills, and business acumen. Able to adapt and take initiative to learn new systems and tools. Strategic and innovative thinker able to influence and advise business areas. Strong executive presence with outstanding interpersonal, verbal, written communication, and presentation skills. Conflict resolution skills. Consistent thought leadership. Preferred Qualifications: Experience using business intelligence tools, such as Gartner, Forrester, Everest Group, etc. Knowledge of clients organization. Knowledge of health insurance industry and/or AHIP certification. Bachelor Degree in Computer Science, Information Systems, Business Administration, Math, Economics, Finance, Communications, Marketing, or Training. Masters degree in library or information science. Knowledge of e-Procurement systems and tools (i.e. Zip, Oracle, DocuSign, Jaggaer, etc.). Knowledge or experience of SQL and Python (Preferred). Knowledge or experience with data visualization tools (i.e. Tableau or PowerBI). Proficient in Excel advanced features such as PowerQuery. Experience in Tableau Prep Builder or Alteryx (Preferred). Experience validating data and report visuals. Knowledge or experience in Web Technologies - HTML/CSS/JAVA/ASP.Net/PHP/Ruby/C#. Experience with or certification for Microsoft 365 Collaboration Apps (i.e., SharePoint, Power Automate, Microsoft Teams).

Created: 2026-03-04